--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # AWS # Monitoring Technology Dashboard for AWS {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Monitoring Technology Dashboard for AWS The AWS Monitoring Technology Dashboard in ServiceNow provides a centralized view to monitor the health and performance of your AWS infrastructure. It highlights the five configuration items (CIs) and servers with the highest metric readouts over the past six hours and displays the 50 most recent active alerts within your AWS environment. This dashboard enables you to quickly identify critical issues and monitor key AWS resources like EC2 instances, EBS volumes, S3 storage, RDS databases, and more. Show full answer Show less ## Setup and Prerequisites * Create an AWS credential and configure a Discovery schedule in ServiceNow using this credential. * Operate within the Agent Client Collector Monitoring scope with the **agentclientcollectoradmin** and **dashboardadmin** roles enabled. * Enable Metric Intelligence on the MID Server. * Activate AWS-specific metric policies including AWS Metrics, AWS EC2 Metrics, and AWS DynamoDB Metrics to enable metric-to-CI mapping. * Ensure the clotho plugin version 1.19.0.10 or above is enabled, and follow upgrade procedures if applicable. ## Dashboard Features * The dashboard contains tabs for various AWS services and components, such as EC2, EC2 Alerts, EBS, S3, RDS, ELB, DynamoDB, ECS Cluster, and ECS Service, each showing relevant metric data or alerts. * Widgets allow grouping metrics by Host name, Class, Operating System, or OS Version for focused analysis. * Hovering over datapoints shows detailed metric information in a pop-up. * The Alerts tab lists the 50 most recent active alerts to assist in identifying and remediating system issues. * Filters such as Time range and Metrics by selected CI enable customization of displayed data. * Widgets' appearance and settings can be customized to tailor the dashboard view to your monitoring needs and can be included in custom dashboards. ## Benefits for ServiceNow Customers This dashboard equips ServiceNow customers with a robust tool to continuously monitor AWS infrastructure performance and health from within their ServiceNow environment. By integrating AWS metrics and alerts, it facilitates faster detection of critical issues and informed decision-making for incident remediation. Customization options enhance flexibility, allowing teams to focus monitoring on the most relevant AWS resources and timeframes. With the AWS Monitoring Technology Dashboard, you can monitor the health and performance of your AWS infrastructure. Identify the configuration items (CIs) and servers with the highest metric readouts. View the most recent active alerts on those CIs and servers. ## Overview of the dashboard {#monitor-tech-dashboard-aws__section_mc2_yxq_3wb} The AWS Monitoring Technology Dashboard shows the five CIs and servers with the highest metric readouts during the past six hours. The dashboard also shows the 50 most recent active alerts in your AWS environment. To view the dashboard, navigate to AllAIOps DashboardsMonitoring Technology Dashboards and select AWS Monitoring. ## Using the Monitoring Technology Dashboard for AWS {#monitor-tech-dashboard-aws__section_wzc_2zq_3wb} Before using the Monitoring Technology Dashboard for AWS: * Create an AWS credential. For details on creating AWS credentials, see [Setup AWS service accounts](https://www.servicenow.com/docs/Ne9_EUn4j5vmLXgoJrnYnQ "Create and configure cloud service accounts at ServiceNow AI Platform for the corresponding Amazon Web Services (AWS) service accounts."). * Create a Discovery schedule, using the credential created in the previous step. For details on creating a Discovery schedule, see [Access setup for AWS service accounts](https://www.servicenow.com/docs/aAgx5XgcWrd7JqD0NUDL9Q "Cloud Discovery and Cloud Provisioning and Governance need access to resources in the Amazon Web Services (AWS) service accounts. Learn about different methods of configuring such access."). * Ensure that you're working in the Agent Client Collector Monitoring scope in your ServiceNow instance. * Ensure that the agent_client_collector_admin and dashboard_admin roles are enabled. * Enable Metric Intelligence on the MID Server. * Ensure that the AWS Metrics, AWS EC2 Metrics, and AWS DynamoDB Metrics policies are enabled. Enabling these policies activates metric to CI mapping. * Ensure that the clotho plugin version 1.19.0.10 or above is enabled. * After upgrading from a previous version, follow the procedure described in the [ACC-M Dashboard Filters are not working when upgraded from Tokyo/Utah to Vancouver \[KB1438042\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1438042) article in the NOW Support Knowledge Base. {#monitor-tech-dashboard-aws__ul_fxd_z4w_fxb} The AWS Monitoring Technology Dashboard contains the tabs that are listed in the following table.{#monitor-tech-dashboard-aws__table_ev3_35m_cwb__entry__2} | Tab | Description | |-|-| | EC2 | Displays the metric data from the EC2 (virtual machines) in the AWS environment. | | EC2 Alerts | Displays the active EC2 (virtual machine) alerts in the AWS environment. | | EBS | Displays the metric data from the EBS (storage volume) in the AWS environment. | | S3 | Displays the metric data from the S3 (cloud object storage) in the AWS environment. | | RDS | Displays the metric data from the RDS (cloud database) in the AWS environment. | | ELB | Displays the metric data from the ELB (cloud load balancing) in the AWS environment. | | Dynamo DB | Displays the metric data from the Dynamo DB (cloud database) in the AWS environment. | | ECS Cluster | Displays the metric data from the ECS cluster in the AWS environment. | | ECS Service | Displays the metric data from the ECS service in the AWS environment. | [Table 1. AWS Monitoring Technology Dashboard tabs] {#monitor-tech-dashboard-aws__table_ev3_35m_cwb} On the right side of widgets displaying a single metric, you can select the More options icon (![More options icon]()) and select Change group by. Select the category you want to view the metric by: Host name, Class, Operating System, or OS Version. Point to the relevant widget to view a specific datapoint and all of its details in a pop-up window. Select the Alerts tab to view the 50 most recent active alerts in your environment. Alerts help you to remediate your system by providing the information on problematic behavior. Use the Time range filter to filter the time range for which you want metric data to display on the dashboard. Use the Metrics by selected CI filter to select the CIs for which you want to view metrics. You can customize the appearance of the individual widgets on the AWS Monitoring Technology Dashboard. For example, you could change the time that the EC2 metrics appear. You can also include the customized widgets when you are creating a custom dashboard. For more information, see [Customize the Monitoring Technology Dashboard](https://www.servicenow.com/docs/cQ0ahKsbK68N022bqxjjug "Customize the Monitoring Technology Dashboard widgets in the Data Visualizations library so your dashboard displays information exactly as you want to see it."). *[\>]: and then