--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # VMware vSphere # Monitoring Technology Dashboard for VMware vSphere {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Monitoring Technology Dashboard for VMware vSphere The Monitoring Technology Dashboard for VMware vSphere enables you to monitor the health and performance of your VMware vSphere infrastructure within ServiceNow. It highlights the top five configuration items (CIs) and servers with the highest metric readouts over the past six hours and displays the 50 most recent active alerts related to your VMware vSphere environment. This dashboard provides a centralized view to quickly identify performance issues and alerts for effective remediation. Show full answer Show less ## Key Features * **Tabs for Focused Monitoring:** The dashboard includes tabs for Virtual Machines, ESX Servers, Datacenters, Datastores, and Alerts, each showing relevant metric graphs or alert information to help you analyze specific components. * **Alert Management:** View the latest 50 active alerts to identify and address potential system problems promptly. * **Interactive Widgets:** Widgets allow grouping metrics by Host name, Class, Operating System, or OS Version, and provide detailed data points via pop-up windows. * **Filtering Options:** Customize the data displayed using filters for time range and selected CIs, enabling targeted monitoring according to your needs. * **Customization:** Modify widget appearances and timeframes, and add custom widgets when creating your own dashboards, enhancing usability and relevance. ## Prerequisites and Setup * Create VMware vSphere credentials and use them to set up a Discovery schedule to populate your data. * Work within the Agent Client Collector Monitoring scope, ensuring roles **agentclientcollectoradmin** and **dashboardadmin** are enabled. * Enable Metric Intelligence on the MID Server and activate relevant metric policies for vSphere components (Datacenter, Datastore, ESX Server, Virtual Machine) to enable metric-to-CI mapping. * Ensure the **clotho plugin version 1.1.0** or higher is enabled, and follow upgrade procedures if migrating from earlier versions. ## Accessing the Dashboard Navigate to **All \> AIOps Dashboards \> Monitoring Technology Dashboards** and select **VMware vSphere Monitoring** to access the dashboard within your ServiceNow instance. ## Benefits for ServiceNow Customers This dashboard empowers ServiceNow customers with centralized, actionable insights into VMware vSphere infrastructure performance and alert status. It facilitates proactive monitoring, faster identification of issues, and informed remediation actions, enhancing overall operational efficiency and system reliability. With the VMware vSphere Monitoring Technology Dashboard, you can monitor the health and performance of your VMware vSphere infrastructure. You can identify the CIs and servers with the highest metric readouts. You can also view the most recent active alerts on those CIs and servers. ## Overview of the dashboard {#monitor-tech-dashboard-vsphere__section_i2y_fxc_gxb} The VMware vSphere Monitoring Technology Dashboard shows the five CIs and servers with the highest metric readouts during the past six hours. The dashboard also shows the 50 most recent active alerts in your VMware vSphere environment. To view the dashboard, navigate to AllAIOps DashboardsMonitoring Technology Dashboards and select VMWare vSphere Monitoring. ## Using the Monitoring Technology Dashboard for VMware vSphere {#monitor-tech-dashboard-vsphere__section_rsc_wyc_gxb} Before using the Monitoring Technology Dashboard for VMware vSphere: * Create a VMware vSphere credential and use it to create a Discovery schedule. For details on creating VMware vSphere credentials, see [Discovery for VMware](https://www.servicenow.com/docs/qZ4OMDb8JjR6NsO~xnto3w "Applications that access VMware cloud resources need access to VMware credentials."). * Create a Discovery schedule, using the credential created in the previous step. For details on creating a Discovery schedule, see [Discovery for VMware virtualization](https://www.servicenow.com/docs/r3L5d3m0G7Wkq19_N6YbQQ "A Discovery schedule for VMware virtualization discovers vCenter and ESX hosts and individual ESXi hosts that manage VMs and related components without a vCenter."). * Ensure that you're working in the Agent Client Collector Monitoring scope in your ServiceNow instance. * Ensure that the agent_client_collector_admin and dashboard_admin roles are enabled. * Enable Metric Intelligence on the MID Server. * Ensure that the VSphere Datacenter Metrics, VSphere Datastore Metrics, VSphere ESX Server Metrics and VSphere VirtualMachine Metrics policies are enabled. Enabling these policies activates metric to CI mapping. * Ensure that the clotho plugin version 1.1.0 or above is enabled. * After upgrading from a previous version, follow the procedure described in the [ACC-M Dashboard Filters are not working when upgraded from Tokyo/Utah to Vancouver \[KB1438042\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1438042) article in the NOW Support Knowledge Base. {#monitor-tech-dashboard-vsphere__ul_fxd_z4w_fxb} The VMware vSphere Monitoring Technology Dashboard contains the tabs listed in the following table.{#monitor-tech-dashboard-vsphere__table_hxr_l1d_gxb__entry__2} | Tab | Description | |-|-| | VirtualMachine | Displays graphs of the top VMware vSphere VMs by metric type. | | ESX Server | Displays graphs of the top VMware vSphere ESX servers by metric type. | | Datacenter | Displays graphs of the top VMware vSphere datacenters by metric type. | | Datastore | Displays graphs of the top VMware vSphere datastores by metric type. | | Alerts | Displays the 50 most recent alerts that are associated with the URLs in your system. Alerts help you to remediate your system by providing information on problematic behavior. | [Table 1. VMware vSphere Monitoring Dashboard tabs] {#monitor-tech-dashboard-vsphere__table_hxr_l1d_gxb} On the right side of widgets displaying a single metric, you can select the More options icon (![More options icon]()) and select Change group by. Select the category you want to view the metric by: Host name, Class, Operating System, or OS Version. Point to the relevant widget to view a specific datapoint and all of its details in a pop-up window. You can filter the dashboard data according to the following filters:{#monitor-tech-dashboard-vsphere__table_l2k_jmk_2yb__entry__2} | | | |-|-| | Time range filter | The time range for which you want metric data to display on the dashboard. | | Metrics by selected CI filter | The CIs for which you want metric data to display on the dashboard. | [Table 2. Dashboard filters] {#monitor-tech-dashboard-vsphere__table_l2k_jmk_2yb} You can customize the appearance of the individual widgets on the VMware vSphere Monitoring Technology Dashboard. For example, you could change the timeframe for which the alerts appear. You can also include customized widgets when you are creating a custom dashboard. For more information, see [Customize the Monitoring Technology Dashboard](https://www.servicenow.com/docs/cQ0ahKsbK68N022bqxjjug "Customize the Monitoring Technology Dashboard widgets in the Data Visualizations library so your dashboard displays information exactly as you want to see it."). *[\>]: and then