---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# ACC diagnostic workflow

# Agent Client Collector (ACC) diagnostic workflow {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable and use AI agents to examine agent behavior through the Agent Client Collector (ACC) diagnostic workflow.

## Before you begin

* Ensure that the ServiceNow Otto panel is enabled on your instance. For details, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
* Ensure that ServiceNow Otto for IT Operations Management (ITOM) is installed on your instance. For more information, see [Install the ServiceNow Otto for IT Operations Management (ITOM) application](https://www.servicenow.com/docs/hwRPYCUe1vf5jAprSqnh1Q "Install the ServiceNow Otto for IT Operations Management (ITOM) application.").
* Enable the Agent Client Collector diagnostic workflow in AI Agent Studio.
  1. Select AllAI Agent StudioCreate and manage.
  2. On the Agentic workflows tab, select Agent Client Collector (ACC) Diagnostic.
  3. Select the Select channels and status option.
  4. In the Engage via the ServiceNow Otto panel, slide the Display toggle bar to the right (active).
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* Role required: agent_client_collector_admin, agent_client_collector_user, or now_assist_panel_user
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## About this task

Invoke the Agent Client Collector (ACC) diagnostic workflow to:

* Question issues of an ACC agent while on an ACC form.
* Request suggestions to remediate a specific ACC error code.
{#use-acc-diagnostic-workflow__ul_ctx_m5m_nhc}

## Procedure

1. In a ServiceNow instance, select the ServiceNow Otto icon (![ServiceNow Otto icon]()).
2. In the ServiceNow Otto panel, enter prompts to invoke the ACC diagnostic workflow and perform remediation actions on the agent.  
   Possible prompts include:
   * Diagnose issues with ACC agent \<agent name\>
   * Multiple errors on \<agent name\>, diagnose them
   * Provide suggestions to remediate ACC error code \<error code number\>
   {#use-acc-diagnostic-workflow__ul_tht_yks_3hc}

## Result

An error report is generated, based on the activity logged by the Agent Client Collector Framework.

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