--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Overseeing AIOps AI Specialist # Overseeing AIOps AI Specialist in Service Operations Workspace {#ariaid-title1} Release version: Australia Updated November 2, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Overseeing AIOps AI Specialist in Service Operations Workspace The AIOps Supervisor home page in Service Operations Workspace enables supervisors to monitor and manage the activities of the AIOps AI Specialist within their assignment groups. This interface helps supervisors review operational workloads, monitor AI-driven alert processing, and evaluate alerts that have been closed by the AI Specialist. Access requires the Event Management Operator (evtmgmtoperator) role. Show full answer Show less Only one AIOps AI Specialist can be active per assignment group, and the home page displays activity and alert data from the last 24 hours, providing a consolidated view of AI Specialist performance and outstanding alerts that need human attention. ## Key Features * **Needs your attention section:** Highlights critical alerts, open alerts assigned to the team or individual, and open incidents assigned to the user, helping prioritize work efficiently without navigating multiple lists. * **AI Supervision overview:** Displays key AI Specialist metrics including: * Time saved by AI activity, calculated by multiplying the number of alerts closed or analyzed by configured time savings per alert. * Number of alerts processed and currently being processed. * Recent alert activity and alerts closed by AI and ready for review. * **AI Supervision tab:** Provides detailed statistics and lists of alerts processed and closed by AI, including alert details, AI-generated insights, additional information, and activity history per alert. * **Alert processing capabilities:** The AI Specialist assists with triage, investigation, impact analysis, and remediation recommendations based on its configured scope. ## Practical Use for ServiceNow Customers Using the AIOps Supervisor home page, ServiceNow customers can effectively oversee AI Specialist alert management to reduce manual workload and prioritize critical issues requiring human intervention. This role-based tool ensures supervisors focus on alerts needing attention while leveraging AI automation to handle routine alert processing and remediation recommendations. The consolidated insights help improve operational efficiency and incident response times within teams. Overall, the feature empowers supervisors to balance AI-driven automation with human oversight, enhancing the effectiveness of Service Operations Workspace in managing IT service events. The AIOps Supervisor home page helps supervisors review operational workload, monitor AIOps AI Specialist activity, and review alerts closed by AIOps AI Specialist in Service Operations Workspace. ## AIOps Supervisor {#ai-supervisor-in-itom-aiops__section_aiops_supervisor} AIOps Supervisor is an elevated Event Management operator role, letting supervisors oversee the AIOps AI Specialist's work, handle only alerts requiring human attention, and run its recommended remediation actions. You can access the AIOps Supervisor home page with the Event Management Operator `evt_mgmt_operator` role. Note: The AI Specialist section appears on the AI Supervisor home page whenever you enable the Autonomous Operator Workflow, even if you have not activated AI Specialist. ## AIOps Supervisor home page scope {#ai-supervisor-in-itom-aiops__section_operational_workload} The home page shows activity for the AIOps AI Specialist assigned to your assignment group. It enables you to review alerts closed by AIOps AI Specialist and investigate alerts that need your attention during your shift. The page shows information for the last 24 hours. Only one AIOps AI Specialist can be active for each assignment group. The home page provides a consolidated view of AIOps AI Specialist activity over the last 24 hours and identifies the alerts that require human attention. Highlighted work that may require your attention in the Needs your attention section includes: * Critical alerts for your team * Open alerts assigned to the team * Open alerts assigned to you * Open incidents assigned to you This view helps you focus on the most important alerts you should handle first without your having to check multiple lists. The AI supervision overview section provides further information on AI specialist activities.{#ai-supervisor-in-itom-aiops__section_operational_workload__entry__2} | Item | Description | |-|-| | Time saved by AI activity | Estimated time saved by AIOps AI Specialist activity. The value is calculated by multiplying alerts closed by AIOps AI Specialist by the configured time saved per closed alert. This is added to alerts analyzed by AIOps AI Specialist multiplied by the configured time saved per analyzed alert. | | Alerts processed | Number of alerts processed by AIOps AI Specialist. | | Currently processing | Number of alerts that AIOps AI Specialist is processing. | | Recent activity | Recent alerts being analyzed by AIOps AI Specialist. | | Closed by AI to review | Alerts that were closed by AIOps AI Specialist and are ready for review. | [Table 1. AI specialist overview items] ## AI Supervision information {#ai-supervisor-in-itom-aiops__section_aiops_ai_specialist_visibility} The AI Supervision tab shows activity for the AIOps AI Specialist assigned to your assignment group.{#ai-supervisor-in-itom-aiops__section_aiops_ai_specialist_visibility__entry__2} | Item | Description | |-|-| | Processed by AIOps AI Specialist | Number of alerts processed by AIOps AI Specialist. | | Closed by AIOps AI Specialist to review | Number of alerts closed by AIOps AI Specialist and ready for review. | | In process by AIOps AI Specialist | Number of alerts currently being processed by AIOps AI Specialist. | | Closed by AIOps AI Specialist alerts list | Alerts closed by AIOps AI Specialist. The list includes alert details such as number, description, and source. | | Alert details pane | Details for the selected alert. | | Insights | AI-generated summary and context for the selected alert. | | Info | Additional information about the selected alert. | | Activity | Activity history for the selected alert. | [Table 2. AI supervision tab items] AIOps AI Specialist processes alerts based on its configured scope. It can help with triage, investigation, impact analysis, and remediation recommendations. The home page shows AIOps AI Specialist activity as part of the team's operational workload. * **[Review work on the AIOps Supervisor home page](https://www.servicenow.com/docs/FliP0CTDXGeLGA_q4ssXgA)** Review alerts, incidents, and AIOps AI Specialist activity across selected assignment groups on the AIOps Supervisor home page in Service Operations Workspace.