--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # MCP tools # LEAP MCP Server {#ariaid-title1} Release version: Australia Updated August 13, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of LEAP MCP Server The LEAP MCP Server in ServiceNow's ITOM AIOps platform exposes automation capabilities as Model Context Protocol (MCP) tools. These tools enable external AI clients like Claude, ChatGPT, Copilot, and Gemini to securely query and invoke LEAP automation workflows using a standardized protocol. This integration method is supported and governed by ServiceNow, providing a secure, authenticated, and streamlined approach compared to manual integration methods. Show full answer Show less All interactions with LEAP MCP tools require OAuth 2.0 authentication, ensuring secure access. Access rights to specific tools are determined by the LEAP AI SKU tier assigned to your ServiceNow instance. ## How MCP Tools Work * LEAP MCP tools are registered on the shared ITOM MCP Server. * External AI clients connect to the server and retrieve available tools using the `tools/list` call. * LEAP tools appear alongside other ITOM product tools, accessible via a specific ServiceNow instance URL. * Invoking LEAP-specific MCP tools requires the `snitomleap.leapviewer` role to avoid unauthorized errors. * The invocation flow includes OAuth authentication, MCP tool calls with input parameters, routing to LEAP APIs, and JSON responses returned to the client. ## Key Tool Categories LEAP MCP tools are categorized as Action tools and include: * **Get App setup status:** Checks LEAP configuration and readiness of grouping pipelines, useful for validating setup before querying automation opportunities. * **Get property or setting:** Retrieves specific LEAP configuration properties from an allow-list, such as thresholds and filters affecting automation opportunity prioritization and resolution steps. * **Get automation opportunities:** Provides read-only access to automation opportunity (AO) data, allowing external AI clients to query, filter, and retrieve detailed AO information by keywords, status, or linked artifacts. ## Setting Up the MCP Connection To enable AI clients to connect to LEAP MCP tools, OAuth authentication must be configured on the ITOM MCP Server. The MCP Server Console provides a banner notification when OAuth setup is needed. Detailed setup instructions are available through the ITOM MCP Server Console activation process. ## Practical Benefits for ServiceNow Customers * Seamless, supported integration of external AI clients with LEAP automation workflows. * Secure, authenticated access using OAuth 2.0 and role-based authorization. * Ability to programmatically check LEAP setup status and retrieve automation opportunity data to enhance AI-driven automation decision making. * Governed connection path with ServiceNow support, eliminating risks associated with manual integration. External AI clients can query LEAP automation data using Model Context Protocol (MCP) tools exposed through the ITOM MCP Server. ## Overview of LEAP with MCP {#aiops-leap-mcp-server-overview__section_overview} LEAP exposes automation capabilities as MCP tools within the ITOM AIOps MCP Server. External AI clients such as Claude, ChatGPT, Copilot, and Gemini can invoke these tools using the Model Context Protocol (MCP), a standardized protocol for AI client integration. MCP tools provide a governed, product-supported path for connecting external AI clients to LEAP automation workflows. Without MCP tools, the integration path is a manual process with no authentication guardrails or ServiceNow support coverage. All MCP tool invocations use OAuth 2.0 authentication. Access to specific tools is controlled by the LEAP AI SKU tier assigned to your instance. ## How MCP tools work {#aiops-leap-mcp-server-overview__section_how_it_works} LEAP MCP tools are registered on the shared ITOM MCP Server (`sn_genai.itom_mcp_server`). When an external AI client connects to the server and calls `tools/list`, the LEAP tools appear alongside tools from other ITOM products. The server URL takes the form:https://\.service-now.com/sncapps/mcp-server/mcp/sn_genai_itom_mcp_server Warning: LEAP specific MCP tool invocations require the sn_itom_leap.leap_viewer role at minimum. Other tools on the ITOM MCP Server might still work, but LEAP specific tools fail with an unauthorized error if the user lacks this role: `User is missing required role: sn_itom_leap.leap_viewer`. The following describes the invocation flow: 1. The external AI client authenticates to the ITOM MCP Server using an OAuth 2.0 token. 2. The client calls a LEAP MCP tool with the required input parameters. 3. The MCP Server routes the request to the underlying LEAP API. 4. The server returns a structured JSON response to the client. {#aiops-leap-mcp-server-overview__ol_mcp_flow} ## Tool categories {#aiops-leap-mcp-server-overview__section_tool_categories} LEAP MCP tools are registered as **Action** tools on the ITOM MCP Server and are organized into three categories: {#aiops-leap-mcp-server-overview__table_tool_categories__entry__2} | Tools | Description | |-|-| | LEAP - Get App setup status | Reports LEAP setup and grouping pipeline readiness. Use this tool to check whether LEAP is configured before invoking automation opportunity tools. For example, if an AO query returns no data, `get_app_setup_status` can confirm whether setup is incomplete and return the URL of the setup page. | | LEAP - Get property or setting | Retrieves specific LEAP configuration properties by key. Only properties on an explicit allow-list are accessible. For example, retrieve `missed_opportunity_threshold` (the number of missed opportunities above which an AO is flagged as high priority). Or retrieve `default_resolution_steps_filter` (the encoded query that controls which AOs receive AI-generated resolution steps). | | LEAP - Get automation opportunities | Provides read-only access to automation opportunity data. External clients can query for lists of AOs, retrieve full details for a specific AO, and filter results by keyword, status, or linked artifacts. For example, an AI client can ask for all AOs related to Discovery issues that have a KB article generated. The client can also retrieve details for a specific AO number such as AOPP0000173. | [Table 1. LEAP MCP tools] {#aiops-leap-mcp-server-overview__table_tool_categories} ## Set up the MCP connection {#aiops-leap-mcp-server-overview__section_setup} To connect an external AI client to LEAP MCP tools, you must configure OAuth authentication on the ITOM MCP Server. A banner on the MCP Server Console confirms when OAuth setup is required. For setup instructions, see [Activate the ITOM MCP Server Console](https://www.servicenow.com/docs/kfnKSr6fvw4iHY8RRO7vGA "Activate the ITOM MCP Server Console to enable AI-driven alert management capabilities on your ServiceNow instance through Model Context Protocol (MCP) connectivity."). ## What to explore next {#aiops-leap-mcp-server-overview__section_next_steps} * [Exploring LEAP](https://www.servicenow.com/docs/VkSjwt_9Sqhj9_D8JUxuvw "LEAP categorizes similar incidents into groups and uses AI to generate resolution steps, problem records, AI-enhanced knowledge base articles, and playbooks.") * [Automation opportunities](https://www.servicenow.com/docs/j70wSlZcmKzGNJBbV0QGaA "LEAP groups similar incidents into automation opportunities and uses AI to generate resolution artifacts that help reduce manual effort and repeat incidents.") {#aiops-leap-mcp-server-overview__ul_next}