--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Automation opportunity details page # Automation opportunity details page {#ariaid-title1} Release version: Australia Updated August 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Automation opportunity details page The Automation Opportunity (AO) details page in ServiceNow Australia release provides a comprehensive view of AI-generated resolution steps, activity, and contextual insights for a selected AO. It clearly indicates whether an AO is active or archived and supports efficient management of grouped records such as incidents. Show full answer Show less ## AO Details and Panels The page is organized into three main panels: * **Resolution steps:** Displays AI-generated steps for resolving incidents grouped in the AO, marked with a generation timestamp. Users can regenerate these steps based on updated data or revert to the original AI-generated content. Note that regeneration involves data processing by third-party providers, potentially routing data outside your region. * **Compose:** Allows users to add comments visible to all stakeholders for collaboration. * **Action Insights:** Shows contextual cards related to the AO's status and relationships, such as links to successor AOs, knowledge base articles, problem records, and alerts to reanalyze records if associated data changes. ## Key AO Header Fields * **Number:** Unique identifier for the AO (e.g., AOPP0000107). * **Group type:** Type of records grouped (e.g., Incident). * **Record count:** Number of records in the AO. * **Potential cost and time savings:** Estimated monthly savings if the AO is actioned. * **Automation priority:** Priority level such as Critical or High. * **Status:** Current state of resolution step generation. ## Functionality and Usage Notes * For **active AOs**, users can regenerate AI resolution steps or revert to original AI-generated steps to keep resolution guidance current. * **Archived AOs** have read-only resolution steps; regeneration and revert actions are disabled. * Action Insights provide valuable context such as links to related AOs, knowledge articles, or problem records, improving traceability and next-step decisions. * Banner messages at the top of the page communicate the AO's archival status and connections to successor or predecessor AOs, facilitating navigation across related automation opportunities. ## Practical Benefits for ServiceNow Customers This page empowers customers to efficiently monitor and act upon automation opportunities by providing AI-driven resolution guidance, clear status indicators, and contextual insights. It facilitates collaboration through comments and helps maintain up-to-date resolution steps reflective of the latest data. The integration with knowledge base articles and problem records further supports informed decision-making and streamlined issue resolution. The automation opportunity details page displays resolution steps, activity, and action insights for a selected automation opportunity (AO). The page also indicates whether an AO is active or archived. ## Page overview {#automation-opportunity-details-page__ao-details-overview} The details page for an automation opportunity is divided into three panels: * Resolution steps --- displays AI-generated steps for resolving the incidents grouped in the AO. Steps carry a Generated by AI label and a generation timestamp. You can regenerate steps or revert to the original AI-generated version. * Compose --- use this panel to add comments visible to all users. * Action Insights --- displays contextual information about the AO, including its relationship to other AOs and any reanalysis alerts. {#automation-opportunity-details-page__ul_syk_5zx_2kc} ## AO details fields {#automation-opportunity-details-page__ao-details-fields} The following fields appear in the AO header. {#automation-opportunity-details-page__simpletable_tyk_5zx_2kc__entry__2} | Field | Description | |-|-| | Number | Unique identifier for the AO (for example, AOPP0000107). | | Group type | The type of records grouped in the AO (for example, Incident). | | Record count | The number of records associated with the AO. | | Potential cost savings | The estimated monthly cost savings if the AO is actioned. | | Potential time savings | The estimated monthly time savings if the AO is actioned. | | Automation priority | The priority level assigned to the AO (for example, Critical or High). | | Status | The current state of resolution step generation. | [Table 1. AO details fields] {#automation-opportunity-details-page__simpletable_tyk_5zx_2kc} ## Resolution steps panel {#automation-opportunity-details-page__ao-resolution-steps} The Resolution steps panel displays AI-generated steps to help resolve incidents in the AO. The panel includes the date and time the steps were generated. The following actions are available on an active AO: * Regenerate --- generates a fresh set of resolution steps based on the latest record data. * Revert to AI generated steps --- restores the original AI-generated steps if you have manually edited them. {#automation-opportunity-details-page__ul_uyk_5zx_2kc} Warning: The generation of resolution steps involves processing your data through third-party providers, which routes traffic to a datacenter outside your region. Resolution steps on an archived AO are read-only. The Regenerate and Revert to AI generated steps actions are not available on archived AOs. ## Action Insights panel {#automation-opportunity-details-page__ao-action-insights} The Action Insights panel displays contextual cards based on the state of the AO. {#automation-opportunity-details-page__simpletable_vyk_5zx_2kc__entry__2} | Card | Description | |-|-| | Archived AO | Appears on an archived AO that has no successor, or on an archived AO whose artifacts have been reassigned to a new AO. When a successor exists, links to the new active AO and includes the AO number and the timestamp of the reassignment. | | New AO | Appears on a new AO that includes artifacts from an archived AO. Links to the archived AO and includes the AO number and the timestamp of the reassignment. | | KB created | Appears when a knowledge base article has been created for the AO. Links to the KB article. | | Problem created | Appears when a problem record has been created for the AO. Links to the problem record. | | Record reanalysis status | Appears when the records associated with the AO have changed since the resolution steps were generated. Prompts you to regenerate the steps to reflect the latest data. | [Table 2. Action Insights cards] {#automation-opportunity-details-page__simpletable_vyk_5zx_2kc} ## Banner messages {#automation-opportunity-details-page__ao-banner-messages} Banner messages appear at the top of the details page to indicate the AO's relationship to other AOs. {#automation-opportunity-details-page__simpletable_wyk_5zx_2kc__entry__2} | Message | When it appears | |-|-| | "This automation opportunity is archived." | Appears on an archived AO that has no successor AO yet. | | "This automation opportunity is archived. Its artifacts were reassigned to: \[AO link\]" | Appears on an archived AO whose artifacts have been reassigned to a new active AO. The link navigates to the new AO. | | "This automation opportunity includes artifacts from the archived AO: \[AO link\]" | Appears on a new AO that includes artifacts from an archived AO. The link navigates to the archived AO. | [Table 3. Banner messages] {#automation-opportunity-details-page__simpletable_wyk_5zx_2kc}