---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# KB permissions for LEAP

# Knowledge base permissions for LEAP {#ariaid-title1}

Release version: Australia  
Updated August 17, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
To use a knowledge base with LEAP, the Can Contribute field must be set to allow users with the knowledge role to submit content. If this is not configured correctly, LEAP cannot route articles to the intended knowledge base.
LEAP routes knowledge base articles to the knowledge bases configured in LEAP properties. If the Can Contribute permission is not set correctly on a knowledge base, routing fails and the following error is displayed:

KB creation failed. Verify that the 'Can Contribute' field in the selected knowledge base is set to 'Users with 'knowledge' role'.

## Knowledge base permission requirements {#configure-knowledge-base-user-collections__configure-kb-user-collections-table}

{#configure-knowledge-base-user-collections__configure-kb-user-collections-table__entry__4}

| Field | Location | Required value | Impact if not set |
|-|-|-|-|
| Can Contribute | KnowledgeAdministrationKnowledge BasesCan Contribute tabCollection | Users with 'knowledge' role | LEAP cannot route articles to the knowledge base and displays a KB creation error. |
[ ]

Configure this permission on every knowledge base you plan to use in LEAP, including the default knowledge base and any knowledge bases configured in the Eligible knowledge bases field. Once configured, proceed to set up knowledge base routing in LEAP properties. See [LEAP settings fields](https://www.servicenow.com/docs/~SJvgviUCKD4JYDwYW_hZg "LEAP settings page field values help estimate cost and time savings when automation is used. These settings support cost predictability.").

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