---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Problem record metrics

# Review problem record metrics {#ariaid-title1}

Release version: Australia  
Updated August 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Problems tab on the LEAP value dashboard to review the volume of problem records that LEAP created and identify which automation opportunities are driving root cause investigation.

## Before you begin

Role required: LEAP admin

## About this task

The Problems tab shows problem record creation trends and which automation opportunities are generating the most root cause investigation. Use the Time Period list to filter all
metrics by a date range. The default is Last 6 months.

## Procedure

1. Open the LEAP value dashboard and select the Problems tab.  
   The Problem records overview section opens.
2. Review the Problem records created -- monthly trend chart.  
   The bar chart shows the number of problem records that LEAP created each month over the selected time period.
3. Review the Problem records created by source donut chart.  
   The chart shows the proportion of problem records created by the LEAP AI agent compared to those created manually.
4. Review the Top 10 opportunities that generated Problem records table.  
   The table lists automation opportunities that produced problem records, with a link to each problem record in the Problem column. Select the automation opportunity number to open its detail page.

## Result

You can see the volume of AI-generated versus manually created problem records and identify which automation opportunities are driving root cause investigation.