---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# ServiceNow playbook metrics

# Review ServiceNow playbook metrics {#ariaid-title1}

Release version: Australia  
Updated August 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the ServiceNow playbooks tab on the LEAP value dashboard to review execution trends, playbook status, and top-performing playbooks.

## Before you begin

Role required: LEAP admin

## About this task

The ServiceNow playbooks tab shows execution volume, status breakdown, and top-performing playbooks for the selected time period. Use the Time Period list in the upper-right
corner to filter all metrics by a date range. The default is Last 6 months.

## Procedure

1. Open the LEAP value dashboard and select the ServiceNow playbooks tab.  
   The ServiceNow playbooks executions overview section opens.
2. Review the Tickets resolved by playbooks - Monthly trend chart.  
   The bar chart shows the number of tickets resolved by ServiceNow® playbooks each month over the selected time period.
3. Review the three donut charts Playbooks by status, Published playbooks by automation priority, and Playbooks utilization overview.  
   * Playbooks by status --- shows the split between draft and published playbooks.
   * Published playbooks by automation priority --- shows published playbooks grouped by priority level, such as, Critical.
   * Playbooks utilization overview --- shows the ratio of executed to unexecuted playbooks.
4. Review the tables Top 10 Playbooks -- by tickets resolved and Top 10 Playbooks -- by time savings.  
   Each table lists playbooks by LEAP number and group description. Select a LEAP number to open the automation opportunity detail page.

## Result

You can see execution volume, status breakdown, and the top-performing ServiceNow playbooks for the selected time period.