--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Managing cloud asset details # Managing the Cloud Account Management cloud asset details {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Managing the Cloud Account Management cloud asset details ServiceNow's Cloud Account Management provides a centralized cloud asset form that enables customers to view, edit, and manage detailed cloud asset information efficiently. This form consolidates key asset data such as attributes, relationships, tags, health status, resources, activities, and associated services and offerings. It is designed to support comprehensive cloud asset management and improve operational decision-making. Show full answer Show less ## Key Features * **Summary Section:** Offers a consolidated view of critical configuration item (CI) data for Virtual Machine instances, including metadata, ownership, operational status, discovery timestamps, and essential monitoring attributes. * **Attributes Section:** Displays all configured UI sections and CI attributes, including mandatory fields, aligned with the Explore CI view. Users can access subsections such as Discovery and Operational attributes. * **Tags Section:** Lists cloud tags as key/value pairs associated with CIs from cloud providers like AWS and Google Cloud. These tags facilitate IT Operations Management (ITOM) applications such as Tag Governance and are auto-populated by Discovery and Service Graph Connectors. * **Resources Section:** Shows resources linked to the CI, reflecting related lists from the Explore CI view for easy navigation. * **Activity Section:** Provides visibility into open incidents, changes, and problems related to the CI through pie charts and an activity stream. It also includes a chronological CI history of attribute changes. * **Relationships Section:** Displays total, duplicate, and stale relationships associated with the CI, helping to maintain accurate and clean relationship data. * **Services and Offerings Section:** Presents counts of related service instances and offerings classified as Application Service, Business Service, Technical Service, and Technology Management Services, supporting service impact analysis. * **Health Section:** Aggregates and visually represents CMDB health test results for Completeness, Correctness, Compliance, and Relationships KPIs, including attestation status, using color-coded pass/fail indicators. ## Practical Benefits ServiceNow customers can leverage this cloud asset form to gain a comprehensive, organized view of their cloud assets, making it easier to manage operational data and relationships. The form aids in maintaining accurate CI data, supports ITOM processes through tag management, and provides health metrics to ensure asset integrity. This centralized visibility streamlines cloud asset governance, enables proactive monitoring, and facilitates faster issue resolution. Use the cloud asset form in the Cloud Account Management to view, edit, and manage cloud asset details such as attributes, health, and records. The cloud asset form is a centralized, highly organized, and comprehensive set of sections with cloud asset details. Use this form to examine and edit cloud asset attributes, relationships, tags, services and offerings. You can also view account health and data associated with the cloud asset, resources, activities, and related services. The following sections describe the various sections of the cloud asset form. ## Summary {#manage-cam-ci-details__section_s25_ypf_sfc} The Summary section provides a consolidated view of key configuration item (CI) information for a Virtual Machine (VM) instance. This page helps you quickly access metadata, ownership details, operational status, discovery timestamps, and critical attributes required for monitoring and decision-making. ## Attributes {#manage-cam-ci-details__section_yq2_ksf_sfc} The Attributes section displays all UI sections configured in the Explore CI view for the CI class. Select Attributes to access the available subsections. By default, the Discovery and Operational subsections align with the corresponding sections in the Explore CI view. The All subsection lists all CI attributes. Mandatory attributes are marked with an asterisk (\*) and must have a value. ## Tags {#manage-cam-ci-details__section_nfv_23g_xfc} This section lists tags stored as key/value pairs in the Key Values \[cmdb_key_value\] table. These cloud tags are typically associated with CIs and resources from providers like AWS and Google Cloud Platform. Cloud tags are used in ITOM applications such as Tag Governance and are key to Tag-based discovery in Service Mapping. They are automatically populated by Discovery and Service Graph Connectors and can be grouped and managed as needed within your organization. ## Resources {#manage-cam-ci-details__section_gq4_f3g_xfc} This Resources section displays the resources linked to the CI and corresponds to the Related Lists defined in the Explore CI view. ## Activity {#manage-cam-ci-details__section_mkv_vng_xfc} This section shows related items such as open incidents and the activity stream for the CI on the following tabs: Related Items : Pie charts that by default include Open incidents (Incidents table), Open changes (Change Request table), and Open problems (Problem table), broken down by priority or state. CI history : History of the activities related to the CI, such as value changes in the CI attributes, listed in chronological order. ## Relationships {#manage-cam-ci-details__section_p32_psg_xfc} This section shows the CI relationships, which include: * Total relationships: Total number of relationships for this CI * Duplicate relationships: Total number of duplicate relationship for this CI * Stale relationships: Total number of stale relationship for this CI {#manage-cam-ci-details__ci-form-cmdb-workspace_ul_oyx_yjx_lfc} ## Services and Offerings {#manage-cam-ci-details__section_myv_b4g_xfc} This section shows cards with counts of the following services and offerings associated with the CI: * Service Instance: Any CI related to the Service Instance \[cmdb_ci_service_auto\] table where Service Classification is Application Service. * Business Service Offering: Any Service Instance, which has a relationship to Service_Offering where Service Classification is Business Service. * Technology Management Offering: Any Service Instance that has a relationship to Service_Offering where Service Classification is Technical Service. Also includes CIs related to a Dynamic CI Group that is part of a Technical Service Offering. * Technology Management Service: Parent of a Technology Management Offering. {#manage-cam-ci-details__ci-form-cmdb-workspace_ul_ehd_d4z_kfc} ## Health {#manage-cam-ci-details__section_oq3_f4g_xfc} This section shows aggregations from the latest CMDB Health test results for the Completeness, Correctness, Compliance, and Relationship KPIs, and the aggregated state of attestation. Color codes are used to denote pass/fail scores. Note: For more information on each section, see [Manage CI details using CI Form in CMDB Workspace](https://www.servicenow.com/docs/access?context=ci-form-cmdb-workspace&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).