--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Out Of Box Actions # Out Of Box Actions {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Out Of Box Actions The Out of the Box (OOB) Actions in ServiceNow's Australia release provide pre-built deployment, tagging, retrieval, and post-provisioning operations designed to streamline cloud resource management. These actions are implemented as Integration Hub sub-flows within Flow Designer, enabling automation for common tasks related to virtual machine provisioning and application deployment. Show full answer Show less ## Key Features * **Deploy ACC (Agent Client Collector):** Automatically deploys ACC on Linux VMs during post-provisioning. Requires configuring the ACC Listener on a MID Server, setting the web server endpoint and API key, and ensuring SSH connectivity. Failure to install triggers a follow-up task, maintaining deployment integrity. * **CCG Scan:** Executes a Cloud Compliance Governance (CCG) policy scan on deployed stack items. Violations set the stack to a follow-up required state, prompting remediation before the stack returns to active status. * **Tagging Action:** Updates key-value pairs in the CMDB as a post-provision step for all catalog items. Standard tags include StackName, Application, CostCenter, and BusinessService. Empty values are not recorded, ensuring clean data management. * **Retrieve Windows Password:** For Windows VM deployments, this action retrieves the VM password from AWS using a PEM SSH key on the Terraform Linux server and emails it securely to the requester. Requires proper credential alias setup and key path configuration. * **Email URL for Microsoft Azure Scalable Web Server:** Sends the deployed application's endpoint URL via email to the requester after deployment completion, enhancing communication and access to resources. * **Retrieve Microsoft Azure Function App Host Name:** Retrieves and emails the host name of the deployed Azure Function App to the requester as part of post-provisioning operations. ## Practical Considerations * Ensure MID Server configurations, such as public IP usage and ACC Listener setup, are correctly applied for successful deployments. * Follow-up tasks triggered by deployment or compliance failures must be addressed promptly to activate stacks. * Requester email configuration is essential for receiving passwords, URLs, and hostnames. * Custom catalog integrations are supported primarily with Terraform Open Source Linux-based catalog items. ## Benefits for ServiceNow Customers These OOB Actions reduce manual effort by automating critical deployment and post-provisioning processes, ensuring compliance, accurate CMDB data, and timely communication with requesters. Customers can expect improved operational efficiency, better governance, and seamless cloud resource management using these pre-configured actions. The Out of the Box Actions comprise OOB deployment, tagging, retrieving and post-provisioning operations. All these actions are based on Flow Designer and implemented as Integration Hub Sub-flows. {#out-of-box-actions__simpletable_a4m_l5y_nxb__entry__3} | Actions | Flow Designer Sub-flow Name | Description | |-|-|-| | Deploy ACC-\* in post provisioning | CSC Content- Post Provisioning- Deploy ACC in Stack VMs | ACC (agent client collector) is deployed through a Flow Designer action. This is called as post-provision step for the Linux basic VM deployment catalog item. Pre-requisites: 1. ACC Listener must be configured in any MID Server. This will generate a mid web server endpoint and a MID Server API Key. 2. In the post provisioning operation parameters of the Basic Linux VM catalog, these two parameters -- web server end point (typically in format wss://\:3389/ws/events) and MID Server API Keys, need to be set. Out of the box, these parameters have empty values. Note: If the generated WS endpoint URL returns the private IP of the MID Server, then that private IP needs to be replaced with public IP of the MID Server VM for the internet-based connectivity. 3. There should be connectivity over SSH port from the MID Server to the provisioned VM. {#out-of-box-actions__ol_ovh_55y_nxb} If the agent fails to install on the provisioned VM, a task is created and the stack is set to a 'follow-up required' state. The stack automatically turns active after all follow-on tasks are closed. | | CCG Scan in post provisioning | CSC Content- Create CCG Policy Scan on Stack Items | CCG Scan with the default OOB Policy Set in CCG is called with the simple windows and Linux deployment. When a CCG scan fails owing to violation, the stack is set to a follow-up needed state. The operator must ensure that the violation is remediated and close the violation task. Once all the follow-on tasks are closed, the stack automatically turns to active state and can be used by requester. | | Tagging Action | CSC Content- Post Provisioning- Update Key Values in CMDB | All catalog items have a tagging action run as post-provision step. This action only updates the key-value entries in CMDB, not in cloud. The standard tags updated are StackName, Application, CostCenter and BusinessService. Fields with empty values will not be saved as key-value records. | | Retrieve Windows Password | CSC Content- Post Provisioning- Retrieve Windows Password | All windows catalogs have a retrieve password action, which emails the Administrator, the password of the provisioned windows VM to the requester. The password is obtained from AWS after the deployment is complete using a ssh key ('pem') file to decrypt the password. Follow these pre-requisite steps to set up this pem file on the Terraform Linux server: 1. Ensure that the SSH Private Key credential to the VM with Terraform CLI installed, is associated with the credential alias named 'TFO Server Credential Alias'. This alias is already created with installation of CSC Content pack. This alias is used to SSH into the terraform server to get the windows password from output variable. 2. Ensure that in the Catalog's Provision variable set, set the 'keypath' variable default value to the management key path on the terraform VM. This key decrypts the password. 3. Ensure that the requester has set up the email {#out-of-box-actions__ol_thk_vvy_nxb} Note: For custom catalogs, this operation is available for use only, with Terraform Opensource- Linux based catalog items. | | Email URL For Microsoft Azure Scalable Web Server Application | CSC Content- Email URL For Microsoft Azure Scalable Web Server Application | This action is added as a post provision operation in 'CSC Microsoft Azure Linux with Scalable Web Server' catalog item. It emails the deployed application's end point URL to the requester. The URL is obtained from Microsoft Azure after the deployment is complete. Ensure the requester has set up the email. | | Retrieve Microsoft Azure Function App Host name | CSC Content- Post Provisioning- Retrieve Microsoft Azure Function App Host name | This action is added as a post provision operation in 'CSC Microsoft Azure Function App catalog item which retrieves the deployed function app's host name to the requester. | [ ] {#out-of-box-actions__simpletable_a4m_l5y_nxb}