---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure alert scope

# Configure alert scope {#ariaid-title1}

Release version: Australia  
Updated November 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define which alerts your AI Specialist receives by setting filter conditions---the AI Specialist is only assigned alerts that match all active conditions.

## Before you begin

Very you have the following setting

* Platform version Australia Patch 8 or later.
* ServiceNow Otto for IT Operations Management (ITOM) application, version 2.10.0 or later.
* AIOps Experience application, version 27.2.68 or later.
* AIOps AI Specialist (sn_ai_aiops_force) plugin, version 3.0.0 or later.
{#configure-alert-scope-ai-specialist__ul_ez3_kz3_clc}  
* You're on the AIOps AI Specialist page and a profile is created for the AI specialist.
* Role required: evt_mgmt_admin or evt_aiops_manager

## About this task

Alert Scope is the set of filter conditions that controls which alerts your AI Specialist receives and acts on. Only alerts that match the defined scope are assigned to the AI specialist. Everything else goes to your human
operators.

Scope keeps the AI Specialist precise. A well-defined scope means the AI focuses on the alert types it is best suited to handle. It reduces noise for your operators and helps avoiding mismatched assignments.

## Procedure

1. On the AIOps AI Specialist page, select the Tasks tab.
2. Under Scoping, review the default filter conditions already applied out-of-the-box to determine which alerts are relevant for the AI Specialist.  
   To add a custom filter condition, select the edit icon (![Edit icon]()). You can filter by alert source, severity, type, category, or configuration item. Combine multiple conditions to narrow the scope precisely.

3. Review all active conditions together.  
   Important:  
   All active conditions are evaluated as AND logic. An alert must match every condition to be assigned to this AI specialist. If you want to handle alerts from two different sources, you will need two separate scope configurations or a condition that uses an in operator to list multiple values.
4. Select Apply.  
   You can change the scope at any time, even after the AI specialist is active on your team. Changes take effect immediately. Alerts already in the AI specialist's queue before the scope change are not affected. The updated conditions apply only to new incoming alerts.
5. Select Save.

## What to do next

[Configure task modules for the AIOps AI Specialist](https://www.servicenow.com/docs/MsuQd9pSCUQIQbBoftVbVA "Enable and configure the AI Specialist's capabilities by activating the Deflect, Investigate, and Remediate modules that control what the AI Specialist does when it receives an alert.") to control what the AI specialist does when it receives an alert.