--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # AWS Storage Gateway File Share # AWS Storage Gateway File Share pattern-based discovery {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AWS Storage Gateway File Share pattern-based discovery The AWS Storage Gateway File Share pattern-based discovery in ServiceNow enables automated detection and mapping of AWS Storage Gateway File Share resources within your cloud environment. This discovery uses predefined patterns to locate and populate data about these resources into both CMDB and non-CMDB tables, helping you maintain accurate and up-to-date asset information for cloud infrastructure management. Show full answer Show less ## Key Features * **Pattern-based discovery:** Uses the *Amazon AWS - Storage Gateway File Share - Extended Inventory (LP)* pattern to find and map Storage Gateway File Share resources. * **Data population:** Discovers and records details in CMDB tables such as `cmdbawsstoragegatewayfileshare` (file share details) and `cmdbcicloudgateway` (cloud gateway info), as well as non-CMDB AWS-specific tables for extended inventory. * **Resource uniqueness:** Uses the Amazon Resource Name (ARN) as a unique identifier for each resource, ensuring accurate tracking and avoiding duplicates. * **Tag discovery:** Collects AWS resource tags and stores them in the `cmdbkeyvalue` table for enhanced filtering and categorization. * **Relationship mapping:** Automatically creates relationships between discovered Storage Gateway File Shares, Cloud Gateways, and AWS Datacenters to support accurate service mapping. * **Pattern management:** Patterns are disabled by default and must be enabled; updates to patterns do not count as customizations and are maintained across upgrades. * **Supports AWS GovCloud:** Requires configuring discovery schedules with datacenter URLs to discover AWS GovCloud accounts properly. * **Resource Inclusion List handling:** To avoid duplicate discoveries, ensure relevant resources are removed from the Resource Inclusion List table (`sacloudinventoryresourcewhitelist`). ## Practical Guidance for ServiceNow Customers * Verify AWS discovery prerequisites before enabling the pattern to ensure smooth discovery operations. * Enable the Storage Gateway File Share discovery pattern in the Discovery and Service Mapping Patterns application to start detecting these resources. * Configure discovery schedules appropriately, especially when working with AWS GovCloud accounts, by specifying data center URLs in service accounts. * Review and manage discovered data in both CMDB and non-CMDB tables to maintain comprehensive asset visibility. * Use the populated tags in the `cmdbkeyvalue` table to facilitate asset categorization and reporting. * Leverage the automatically created CI relationships to understand dependencies and support impact analysis. Discovery and Service Mapping Patterns finds AWS services on your cloud environment. Discovering some of these resources might require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store. ## Pattern-based discovery and mapping requirements {#aws-storage-gateway-file-share__selection_ipy_53n_jfc} Verify the AWS discovery prerequisites : For more information, see the prerequisites section in [AWS discovery using patterns](https://www.servicenow.com/docs/NFaTlkGaSxMWb2bQPsCnCA "Discovery and Service Mapping Patterns uses patterns to discover components of the Amazon AWS Cloud deployment during horizontal discovery. Discovering some of these resources might require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store."). Remove resources from the Resource Inclusion List table : Verify that the relevant resource isn't listed in the Resource Inclusion List \[sa_cloud_inventory_resource_whitelist\] table to avoid duplicate discovery. For more information on removing resources from the Resource Inclusion List, see [AWS Resource Inventory discovery with Patterns](https://www.servicenow.com/docs/0pDNq0441mpy~sExfQvvqA "The ServiceNow Discovery and Service Mapping applications can find and map the AWS resources available by AWS Config Service. Discovering some of these resources might require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store."). Enable the relevant pattern : The pattern for this service is disabled by default. Starting with Visibility Content version 6.28.0, activating or deactivating a pattern won't be considered a customization, and it will continue to receive updates. Patterns that were previously activated or deactivated will reset to the latest predefined version after upgrading while retaining the last active field value. For more information on enabling patterns, see [Activate a disabled pattern](https://www.servicenow.com/docs/aypCYVQdO8oFebLMLEI89g "If you want to use a pattern for discovery that's disabled by default, activate it manually.").{#aws-storage-gateway-file-share__activating-disabled-pattern-not-customization} Configure the Discovery schedule to support GovCloud : Discovering AWS GovCloud (US) accounts requires using a datacenter URL when setting up an AWS service account. For more information, see [Create AWS service accounts](https://www.servicenow.com/docs/vpueuFRHMWLNi6dzsJv94A "Create AWS service accounts on the ServiceNow AI Platform to access your AWS account during AWS discovery."). Discovery and Service Mapping Patterns application populates data in both CMDB and non-CMDB tables. ## Data stored in non-CMDB tables {#aws-storage-gateway-file-share__section_aq4_qkq_hfc} Discovery and Service Mapping Patterns application populates data in the non-CMDB table when running the Amazon AWS - Storage Gateway File Share - Extended Inventory (LP) pattern. You can review the non-CMDB AWS tables by navigating to AllConfigurationAWS. You can also search the navigation filter for the specific pattern name. {#aws-storage-gateway-file-share__section_aq4_qkq_hfc__entry__2} | Field | Description | |-|-| | Object Id \[object_id\] | The Amazon Resource Name (ARN) uniquely identifying the resource. | | Name \[name\] | The name assigned to the resource or file share. | | Configuration Item \[configuration_item\] | References the Cloud Gateway \[cmdb_ci_cloud_gateway\] table. | | File Share Type \[file_share_type\] | The type of file share provided by the Storage Gateway. For example: NFS or SMB. | | Gateway Arn \[gateway_arn\] | The ARN of the AWS Storage Gateway associated with the resource. | [Table 1. AWS Storage Gateway - File Share \[cmdb_aws_storage_gateway_file_share\]] ## Data stored in CMDB tables Discovery and Service Mapping Patterns application populates data in the CMDB when running the Amazon AWS - Storage Gateway File Share - Extended Inventory (LP) pattern. {#aws-storage-gateway-file-share__entry__14} | Field | Description | |-|-| | Object ID \[object_id\] | The ARN uniquely identifying the resource. | | Name \[name\] | The name assigned to the resource or file share. | | Install Status \[install_status\] | Install status of the resource. Default value is Installed. | | Operational status \[operational_status\] | Operational status of the resource. Default value is Operational. | | Description \[short_description\] | Type of resource. The value is set to AWS::StorageGateway::FileShare. | [Table 2. Cloud Gateway \[cmdb_ci_cloud_gateway\]] ## CI relationships The Amazon AWS - Storage Gateway File Share - Extended Inventory (LP) pattern creates these relationships to support AWS Storage Gateway File Share discovery. {#aws-storage-gateway-file-share__entry__27} | CI | Relationship | CI | |-|-|-| | Cloud Gateway \[cmdb_ci_cloud_gateway\] | Hosted on::Hosts | AWS Datacenter \[cmdb_ci_aws_datacenter\] | | AWS Storage Gateway - File Share \[cmdb_aws_storage_gateway_file_share\] | References | Cloud Gateway \[cmdb_ci_cloud_gateway\] | [ ] ## AWS tag discovery {#aws-storage-gateway-file-share__section_ezc_jwt_jfc} The pattern collects tags and populates them in the Key Value \[cmdb_key_value\] table. {#aws-storage-gateway-file-share__table_axq_spc_y2c__entry__2} | Field | Description | |-|-| | Key \[key\] | Tag name. | | Value \[value\] | Tag value. | [Table 3. Key Value \[cmdb_key_value\]] {#aws-storage-gateway-file-share__table_axq_spc_y2c} *[\>]: and then