---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Azure Service Bus Queue

# Azure Service Bus Queue pattern-based discovery {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
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## Summary of Azure Service Bus Queue pattern-based discovery

The Azure Service Bus Queue pattern-based discovery enables ServiceNow customers to identify and map Azure Service Bus Queue resources within their cloud environments.
This discovery is part of the Discovery and Service Mapping Patterns application, which requires periodic updates to access new patterns and capabilities.
It provides detailed inventory data both in the CMDB and related non-CMDB tables, helping maintain accurate cloud infrastructure visibility.
Show full answer Show less  

## Key Features

* **Pattern Activation:** The Azure Service Bus Queue discovery pattern is disabled by default and must be enabled to start discovery. Activation no longer counts as a customization, ensuring patterns receive updates without losing settings after upgrades.
* **Permissions and Prerequisites:** Proper REST API permissions must be granted using the Cloud Discovery patterns spreadsheet, which also documents pattern details and is updated quarterly. Azure discovery prerequisites must be met as per Microsoft Azure Cloud discovery guidelines.
* **Resource Management:** To prevent duplicate discovery, ensure relevant Azure resources are not listed in the Resource Inclusion List table before running discovery.
* **GovCloud Support:** Discovery schedules must be configured with specific datacenter URLs to support Azure GovCloud (US) accounts.
* **Data Population:** Discovery populates Azure Service Bus Queue inventory data across both CMDB tables (e.g., `cmdbcicloudmessagingservice`) and non-CMDB tables (e.g., `cmdbazureservicebusqueue`), providing comprehensive details.
* **CI Relationships:** The discovery creates relationships among Configuration Items such as Cloud Messaging Service, Resource Groups, and Azure Datacenters to reflect accurate dependencies and hosting.

## Data and Configuration Details

The discovery captures essential attributes for Azure Service Bus Queues, including but not limited to:

* Enable Batched Operations and Partitioning for message handling
* Geographic deployment location
* Maximum message and queue sizes
* Resource Group and Subscription identifiers
* Status and operational conditions
* Unique object IDs linking resources within the CMDB

## Practical Benefits for ServiceNow Customers

* Automates the detection and inventory of Azure Service Bus Queues, improving cloud asset visibility and CMDB accuracy.
* Supports compliance and operational monitoring by capturing detailed queue configurations and statuses.
* Ensures that discovery schedules and permissions align with organizational and cloud provider requirements, including GovCloud environments.
* Enables efficient service mapping with established CI relationships, facilitating impact analysis and change management.  
Discovery and Service Mapping Patterns finds Azure services on your cloud environment. Discovering some of these resources might require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.

## Pattern-based discovery and mapping requirements {#azure-service-bus-queue__section_ipy_53n_jfc}

Verify the REST API permissions
:   Download the [Cloud Discovery patterns spreadsheet](https://downloads.docs.servicenow.com/resource/enus/api/servicenow-discovery-patterns-api-details.xlsx) so you can grant user permissions required for running the Discovery patterns. In addition to permissions, the spreadsheet also includes useful information such as pattern names, types, CI Classes, and links to vendor documentation. New patterns are available quarterly, so check periodically to be sure you have the latest version of the spreadsheet.{#azure-service-bus-queue__cloud-discovery-api-ph-short-prereq}

Verify the Microsoft Azure discovery prerequisites{#azure-service-bus-queue__verify-azure-discovery-prerequisites-dlentry}
:   For more information, see the prerequisites section in [Microsoft Azure Cloud discovery using patterns](https://www.servicenow.com/docs/e2521~KHAw8EO7j1nC9QMA "Discovery uses multiple patterns to discover components of the Microsoft Azure Cloud deployment during horizontal discovery. Discovering some of these resources might require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.").

Remove resources from the Resource Inclusion List table{#azure-service-bus-queue__remove-resource-inclusion-list-azure}
:   Verify that the relevant resource isn't listed in the Resource Inclusion List \[sa_cloud_inventory_resource_whitelist\] table to avoid duplicate discovery. For more information on removing resources from the Resource
    Inclusion List, see [Microsoft Azure resource inventory discovery](https://www.servicenow.com/docs/tO3nNqXv4zOe7q99krvAnA "The ServiceNow Discovery application uses the Azure Resource Inventory (LP) pattern to find resources available through Azure that don’t have a dedicated pattern. Discovering some of these resources might require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.").

Enable the relevant pattern{#azure-service-bus-queue__enable-pattern-reuse-dlentry}
:   The pattern for this service is disabled by default. Starting with Visibility Content version 6.28.0, activating or deactivating a pattern won't be considered a customization, and it will continue to receive updates. Patterns that were previously activated or deactivated will reset to the latest predefined version after upgrading while retaining the last active field value. For more information on enabling patterns, see [Activate a disabled pattern](https://www.servicenow.com/docs/aypCYVQdO8oFebLMLEI89g "If you want to use a pattern for discovery that's disabled by default, activate it manually.").{#azure-service-bus-queue__activating-disabled-pattern-not-customization}

Configure the Discovery schedule to support GovCloud{#azure-service-bus-queue__configure-govcloud-azure-dlentry}
:   Discovering Azure GovCloud (US) accounts requires using a datacenter URL when setting up an Azure service account. For more information, see [Set up Azure service accounts](https://www.servicenow.com/docs/XKQpJvxWTKNL58XCkRHVxA "Create and configure cloud service accounts at ServiceNow AI Platform for the corresponding Microsoft Azure accounts.").{#azure-service-bus-queue__configure-govcloud-azure-dd}
{#azure-service-bus-queue__configure-govcloud-azure-dd} Discovery and Service Mapping Patterns application populates data in both CMDB and non-CMDB tables.

## Data stored in non-CMDB tables {#azure-service-bus-queue__section_aq4_qkq_hfc}

Discovery and Service Mapping Patterns application populates data in the non-CMDB table when running the Azure - Service Bus Queue - Extended Inventory(LP) pattern.

You can review the non-CMDB
Azure tables by navigating to AllConfigurationAzure. You can also search the navigation filter for the specific pattern name.  
{#azure-service-bus-queue__section_aq4_qkq_hfc__entry__2}

| Field | Description |
|-|-|
| Enable Batched Operations \[enable_batched_operations\] | Indicates whether batched operations are enabled for the queue. |
| Enable Partitioning \[enable_partitioning\] | Indicates whether message partitioning is enabled for load distribution across multiple message brokers. |
| DC Location \[location\] | The geographic region where the Service Bus queue is deployed. |
| Max Message Size In KB \[max_message_size_in_kb\] | The maximum allowed size of a single message in kilobytes (KB). |
| Max Size In MB \[max_size_in_mb\] | The maximum storage size of the queue in megabytes (MB). |
| Object Id \[object_id\] | The unique identifier for the Service Bus queue. |
| Resource Group \[resource_group\] | Name of the resource group. |
| Subscription ID \[subscription_id\] | The subscription ID. |
| Status \[status\] | The current status of the Service Bus queue. |
| Configuration Item \[configuration_item\] | References the Cloud Messaging Service \[cmdb_ci_cloud_messaging_service\] table. |
[Table 1. Azure Service Bus - Queue \[cmdb_azure_service_bus_queue\]]

## Data stored in CMDB tables

Discovery and Service Mapping Patterns application populates data in the CMDB when running the Azure - Service Bus Queue - Extended Inventory(LP) pattern.  
{#azure-service-bus-queue__entry__24}

| Field | Description |
|-|-|
| Install Status \[install_status\] | Install status of the resource. Default value is Installed. |
| Location \[location\] | The geographic region where the Service Bus queue is deployed. |
| Name \[name\] | The name of the Service Bus queue. |
| Object ID \[object_id\] | The unique identifier for the Service Bus queue. |
| Operational status \[operational_status\] | Operational status of the resource. Default value is Operational. |
| Type \[type\] | Type of resource. The value is set to Microsoft.ServiceBus/namespaces/queues. |
[Table 2. Cloud Messaging Service \[cmdb_ci_cloud_messaging_service\]]

## CI relationships

The pattern creates these relationships to support discovery.
{#azure-service-bus-queue__entry__39}

| CI | Relationship | CI |
|-|-|-|
| Cloud Resource \[cmdb_ci_cmp_resource\] | Contains::Contained by | Cloud Messaging Service \[cmdb_ci_cloud_messaging_service\] |
| Resource Group \[cmdb_ci_resource_group\] | Contains::Contained by | Cloud Messaging Service \[cmdb_ci_cloud_messaging_service\] |
| Cloud Messaging Service \[cmdb_ci_cloud_messaging_service\] | Hosted on::Hosts | Azure Datacenter \[cmdb_ci_azure_datacenter\] |
| Azure Service Bus - Queue \[cmdb_azure_service_bus_queue\] | References | Cloud Messaging Service \[cmdb_ci_cloud_messaging_service\] |
[ ]

*[\>]: and then