---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Citrix NetScaler SDX

# Citrix NetScaler SDX discovery {#ariaid-title1}

Release version: Australia  
Updated June 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Citrix NetScaler SDX discovery

The ServiceNow Discovery application enables automated discovery of Citrix NetScaler SDX devices using a dedicated pattern.
This discovery populates Configuration Management Database (CMDB) with detailed information about Citrix NetScaler SDX appliances and their related Citrix NetScaler load balancers.
The discovery process leverages a classification mechanism introduced in the Quebec release, which improves probe reliability by isolating sub-probe failures and triggers the Interactive Probe Shell over SSH.
Show full answer Show less  

## Prerequisites

* Ensure the Discovery and Service Mapping Patterns application is updated to the latest version from the ServiceNow Store.
* Verify that the following applications are up to date: CMDB CI Class Models, Discovery and Service Mapping Patterns, and Visibility Content.
* Create SSH credentials specifically for the Citrix NetScaler SDX device to allow secure access during discovery.
* Confirm the Discovery user has admin permissions on the SDX device and shell access to run critical commands like **show hardware**.
* If admin or shell access is restricted, ensure the user can run read-only commands such as **show systemstatus** and **show hostname** via the NetScaler CLI.

## Key Features

* **Comprehensive Data Collection:** Discovery gathers essential data about Citrix NetScaler SDX devices, including name, serial number, IP address, description, and OS version, and stores it in the CMDB for effective asset management.
* **Load Balancer Discovery:** The pattern also identifies Citrix NetScaler load balancers, capturing their name, serial number, and IP address.
* **Robust Classification Mechanism:** The classification mechanism prevents probe failures from disrupting the entire discovery process, enhancing reliability.
* **Dependency Mapping:** Discovered resources and their relationships are visualized in Dependency Views, allowing clear insight into the configuration and connections between Citrix NetScaler SDX devices and associated load balancers.

## Practical Outcomes for ServiceNow Customers

* Automated and accurate population of Citrix NetScaler SDX device information into the CMDB, supporting reliable asset and configuration management.
* Improved visibility into network infrastructure through discovery of both SDX devices and load balancers, along with their interdependencies.
* Reduced discovery failures due to the fault-tolerant classification mechanism, ensuring more consistent and scalable discovery operations.
* Streamlined credential management and permissions requirements to facilitate secure and effective discovery processes.  
The ServiceNow Discovery application can discover Citrix NetScaler SDX devices using the Citrix NetScaler SDX pattern. Discovering some of these resources might require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.
The classification mechanism introduced in Quebec triggers the pattern. The classification mechanism prevents the whole probe from failing if a sub probe in a multi-probe fails.​

The classification mechanism includes a trigger_probe_m2m table, which defines which classification probe to trigger in relation to the relevant protocol. For this pattern, it triggers the Interactive Probe Shell over the
ssh protocol.​

## Request apps on the Store {#citrix-netscaler-sdx-discovery__section_ltl_dsh_2nb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#citrix-netscaler-sdx-discovery__inline-send-to-store}

## Prerequisites {#citrix-netscaler-sdx-discovery__section_f1x_tnw_24b}

Verify that the following applications are up to date
:
    * CMDB CI Class Models
    * Discovery and Service Mapping Patterns
    * Visibility Content
    {#citrix-netscaler-sdx-discovery__ul_ox1_jyj_rfc}

Create SSH credentials
:   Create SSH credentials for the Citrix NetScaler SDX device. For more information, see [SSH credentials](https://www.servicenow.com/docs/access?context=r_SSHCredentialsForm&version=australia&pubname=australia-platform-security&ft:locale=en-US).

Verify permissions for the following commands
:   Verify that the Discovery user has admin permissions and can run the following commands. The show hardware command requires shell access as well.  
    {#citrix-netscaler-sdx-discovery__table_h4p_1p3_2nb__entry__2}

    | Command | Description |
    |-|-|
    | show vmdevice | Get virtual machine (VM) instances. |
    | show hardware | Provides a quick overview of all configurable settings for the Citrix NetScaler SDX devices. |
    [ ]

    {#citrix-netscaler-sdx-discovery__table_h4p_1p3_2nb}

:   If the Discovery user doesn't have shell access or admin permissions, verify that the user can run the following read-only commands in the NetScaler CLI instead:

    {#citrix-netscaler-sdx-discovery__table_readonly_netscaler_cli__entry__2}

    | Command | Description |
    |-|-|
    | show systemstatus | Retrieve the current system status of the SDX appliance, including serial number, build number, and product name. |
    | show hostname | Retrieve the hostname of the SDX appliance. |
    [ ]

    {#citrix-netscaler-sdx-discovery__table_readonly_netscaler_cli}

## Data collected by Discovery during horizontal discovery {#citrix-netscaler-sdx-discovery__section_rpp_vqw_24b}

Discovery populates the data in the CMDB when running the Citrix NetScaler SDX pattern.  
{#citrix-netscaler-sdx-discovery__table_b1j_2bk_rfc__entry__2}

| Field | Description |
|-|-|
| Name \[name\] | The name of the Citrix NetScaler SDX device. |
| Serial number \[serial_number\] | The serial number of the Citrix NetScaler SDX device. |
| IP Address \[ip_address\] | The IP address of the Citrix NetScaler SDX device. |
| Object ID \[object_id\] | The CI identifier of the Citrix NetScaler SDX device, which includes the serial_number and ip_address​. |
| Description \[short_description\] | The description of the Citrix NetScaler SDX device. |
| OS Version \[os_version\] | The version of the Citrix NetScaler SDX device.​ |
[Table 1. Citrix NetScaler SDX \[cmdb_ci_citrix_netscaler_sdx\]]

{#citrix-netscaler-sdx-discovery__table_b1j_2bk_rfc}  
{#citrix-netscaler-sdx-discovery__table_qm4_fbk_rfc__entry__2}

| Field | Description |
|-|-|
| Name \[name\] | The name of the Citrix NetScaler load balancer​. |
| Serial number \[serial_number\] | The serial number of the Citrix NetScaler load balancer. |
| IP Address \[ip_address\] | The IP address of the Citrix NetScaler load balancer​. |
[Table 2. Citrix Netscaler \[cmdb_ci_lb_netscaler\]]

{#citrix-netscaler-sdx-discovery__table_qm4_fbk_rfc}

On the Dependency Views map you can see all discovered Citrix NetScaler SDX resources in your organization, and the relationships between them.

## CI relationships {#citrix-netscaler-sdx-discovery__section_snw_mvw_24b}

These relationships are created to support Citrix NetScaler SDX discovery:  
{#citrix-netscaler-sdx-discovery__table_xl4_mk4_njb__entry__3}

| CI | Relationship | CI |
|-|-|-|
| Citrix Netscaler \[cmdb_ci_lb_netscaler\] | Registered on::Has registered | Citrix NetScaler SDX \[cmdb_ci_citrix_netscaler_sdx\] |
[ ]

{#citrix-netscaler-sdx-discovery__table_xl4_mk4_njb}