---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# ColdFusion

# ColdFusion discovery {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of ColdFusion discovery

The ServiceNow Discovery application is designed to identify Adobe ColdFusion servers and the ColdFusion application instances running on them, specifically supporting only the 2016 version of ColdFusion.
Effective discovery may require the latest Discovery and Service Mapping Patterns application from the ServiceNow Store.
This functionality enables ServiceNow customers to maintain an accurate configuration management database (CMDB) by automatically detecting ColdFusion infrastructure components.
Show full answer Show less  

## Key Features

* **Discovery Patterns:** Utilizes ColdFusion Application and ColdFusion Application Server patterns for horizontal and top-down discovery.
* **Triggering:** The ColdFusion Application Server pattern is activated by the ColdFusion Application Server process classifier.
* **Credentials:** Requires Windows credentials for ColdFusion servers on Windows hosts and SSH credentials for Linux hosts.
* **File Access Requirements:** The discovery patterns access key ColdFusion configuration files such as `neo-runtime.xml` (maps URLs to working directories), `application.cfc` and `application.cfm` (provide application names), and `neo-datasource.xml` (provides datasource names used for top-down discovery).
* **Entry Point for Top-Down Discovery:** Uses the full URL or IP address of the ColdFusion web application as the HTTP(S) endpoint for discovery operations.
* **Service Mapping Integration:** Performs top-down discovery within the context of application services, detecting outgoing datasource connections from ColdFusion servers to database instances.

## Data Collected and CMDB Impact

* **ColdFusion Server CI (\[cmdbcicoldfusionserver\]):** Captures server name, version, and installation directory.
* **ColdFusion Application CI (\[cmdbcicfapplication\]):** Captures application name and installation directory. Note that custom ColdFusion applications are not discovered by this pattern.
* **CI Relationships:** The ColdFusion application CIs are contained by ColdFusion server CIs, which in turn run on OS-specific server CIs such as Linux, Windows, or OSX servers.
* **Service Mapping Connections:** Discovers database connections (datasource connections) from ColdFusion servers to database instances to complete application service maps.

## Practical Application for ServiceNow Customers

ServiceNow customers using Adobe ColdFusion 2016 can automate discovery of ColdFusion servers and applications, ensuring accurate visibility into their ColdFusion environment. By configuring appropriate credentials and enabling file access, customers can populate their CMDB with relevant ColdFusion CIs and their relationships. This supports enhanced service mapping, enabling comprehensive application service views including database connections. The discovery results facilitate better operational understanding, impact analysis, and service management for ColdFusion-based applications.  
The ServiceNow
Discovery application finds Adobe ColdFusion servers and the instances of
ColdFusion applications running on them. Only the 2016 version of ColdFusion is supported. Discovering some of these resources might require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.

## Components {#cold-fusion-discovery__section_qf2_3v2_rdb}

Discovery and Service Mapping use the ColdFusion Application and ColdFusion Application Server patterns to run
horizontal and top-down discovery. The ColdFusion Application Server
pattern is triggered from the ColdFusion Application Server process classifier for horizontal
discovery.

## Request apps on the Store {#cold-fusion-discovery__section_gvb_cql_rlb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cold-fusion-discovery__inline-send-to-store}

## Prerequisites {#cold-fusion-discovery__section_tvr_232_rdb}

Credentials
:   Configure the following credentials, depending on what type of host machine the ColdFusion
    server is installed on:

    * Windows credentials
    * SSH credentials (for Linux machines)
    {#cold-fusion-discovery__ul_byd_ggf_rdb}

File access
:   The pattern must be able to access these ColdFusion files:{#cold-fusion-discovery__table_vpz_wx2_rdb__entry__2}

    | File | Description |
    |-|-|
    | `neo-runtime.xml` | This file provides the mapping between the URL and the working directory path of the application. |
    | ` ``application.cfc`` and ``application.cfm`` ` | These files provide application names. |
    | `neo-datasource.xml` | This file provides the name of the datasource that is used in the configuration of the ColdFusion application. The datasource reference is configured in the `application.cfc` and `application.cfm` files. Note: The datasource is used for top-down discovery only. |
    [ ]

    {#cold-fusion-discovery__table_vpz_wx2_rdb}

Entry point

:   For top-down discovery, use the full URL or IP address of the web application as the
    HTTP(S) endpoint. For example: `https://my-website-on-coldfusion/path` or
    `https:10.120.255.2555:8500/path`

## Data collected during horizontal discovery {#cold-fusion-discovery__section_bt3_msd_rdb}

{#cold-fusion-discovery__table_qxf_nsd_rdb__entry__2}

| Table and Field | Description |
|-|-|
| Cold Fusion Server \[cmdb_ci_coldfusion_server\] ||
| Installation directory \[installation_directory\] | The name and version of the ColdFusion server, and the directory where it is installed. |
| Name \[name\] | The name and version of the ColdFusion server, and the directory where it is installed. |
| Version \[version\] | The name and version of the ColdFusion server, and the directory where it is installed. |
| Installation directory \[installation_directory\] | The name of the application and the directory where it is installed. |
| Name \[name\] | The name of the application and the directory where it is installed. |
[ ]

{#cold-fusion-discovery__table_qxf_nsd_rdb}  
Note:  
Cold Fusion applications \[cmdb_ci_cf_application\] are custom applications that this pattern does not discover.

## CI relationships {#cold-fusion-discovery__section_k1b_ywd_rdb}

{#cold-fusion-discovery__table_vkt_ywd_rdb__entry__3}

| CI | Relationship | CI |
|-|-|-|
| cmdb_ci_cf_application | Contains::Contained by | cmdb_ci_coldfusion_server |
| cmdb_ci_coldfusion_server | Runs on::Runs | cmdb_ci_linux_server cmdb_ci_win_server cmdb_ci_osx_server |
[ ]

{#cold-fusion-discovery__table_vkt_ywd_rdb}

## Connections discovered by Service Mapping during the top-down
discovery {#cold-fusion-discovery__section_bjr_wfsdfew_hdb}

Service Mapping performs the top-down discovery of the Adobe ColdFusion in the
context of application services. Service Mapping discovers the outgoing
datasource connections from ColdFusion servers to instances of database.

## Example {#cold-fusion-discovery__section_qrm_5v2_rdb}

In this example, the application service map shows the results of a top-down discovery of the ColdFusion Web application service. The application service is comprised of three CIs:

* The ColdFusion application server is named cfusion.
* The ColdFusion application hdStreetOracle.
* A database named XE, which the ColdFusion application connects to.
{#cold-fusion-discovery__ul_kyr_gw2_rdb}  
Figure 1. ColdFusion service map