---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Oracle Analytics Server

# Oracle Analytics Server pattern-based discovery {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
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## Summary of Oracle Analytics Server pattern-based discovery

Oracle Analytics Server pattern-based discovery in ServiceNow enables automated detection of Oracle Analytics Server components on Windows and Linux servers within your environment.
This discovery supports comprehensive visibility into the Oracle BI infrastructure by identifying key components such as Oracle BI Server, Oracle BI Presentation Service, and Oracle BI Scheduler, helping maintain an accurate and up-to-date CMDB.
Show full answer Show less  

## Key Features

* **Component Detection:** Discovers three core Oracle Analytics Server components:
  * Oracle BI Server -- analytics engine managing queries and metadata
  * Oracle BI Presentation Service -- web interface for visualizations and dashboards
  * Oracle BI Scheduler -- manages report scheduling and distribution
* **Supported Platforms:** Works on Windows and Linux servers.
* **Discovery Data Population:** Automatically populates detailed CI records in the CMDB, including name, version, and installation directory for each component.
* **Relationship Mapping:** Establishes relationships between discovered Oracle Analytics Server components and their host servers, supporting accurate service mapping.

## Prerequisites and Configuration

* Ensure the Discovery and Service Mapping Patterns application and related applications (Visibility Content, CMDB CI Class Models) are up to date.
* Verify Oracle Analytics Server processes are running on target systems:
  * Windows: `sawserver.exe`, `NQScheduler.exe`, `nqsserver.exe`
  * Linux: `sawserver`, `nqscheduler`, `nqsserver`
* Confirm discovery credentials have read access to Oracle BI installation directories, including the `bifoundation/version.txt` file and the path specified by the `BIORACLEHOME` environment variable.
* Create and configure credentials in the ServiceNow AI Platform:
  * Windows credentials for Windows targets
  * SSH credentials for Linux targets
* Schedule horizontal discovery jobs to run the Oracle Analytics Server patterns and collect data.

## Practical Benefits for ServiceNow Customers

* **Accurate CMDB Updates:** Gain precise visibility of Oracle Analytics Server components, enabling better impact analysis, incident resolution, and change management.
* **Comprehensive Service Mapping:** The relationships between Oracle Analytics Server components and their host servers provide a clear service topology.
* **Automation:** Reduces manual effort by automating discovery of complex Oracle BI environments across multiple operating systems.  
Discovery and Service Mapping Patterns finds Oracle Analytics Server (formerly Oracle Business Intelligence Enterprise Edition) components on Windows and Linux servers in your environment. Discovering some of these resources might require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.

## Request apps on the Store {#oracle-analytics-server-pattern__id_parent_topic}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#oracle-analytics-server-pattern__inline-send-to-store}
Oracle Analytics Server consists of integrated components that provide business intelligence capabilities. The Discovery patterns discover three core components:

* Oracle BI Server: Core analytics engine that processes queries and manages metadata
* Oracle BI Presentation Service: Web-based user interface component that delivers visualizations and dashboards
* Oracle BI Scheduler: Component that manages scheduled report generation and distribution
{#oracle-analytics-server-pattern__ul_hwg_mvy_whc}

## Prerequisites {#oracle-analytics-server-pattern__section_prerequisites}

Verify that the applications are up to date
:   Verify that the following applications are up to date:

    * Discovery and Service Mapping Patterns
    * Visibility Content
    * CMDB CI Class Models
    {#oracle-analytics-server-pattern__ul_apps}

Verify that the Oracle Analytics Server processes are running on target systems
:   Verify that the following Oracle Analytics Server processes are active on target systems:

    * Windows:
      * `sawserver.exe`
      * `NQScheduler.exe`
      * `nqsserver.exe`
      {#oracle-analytics-server-pattern__ul_pfp_ml5_xhc}
    * Linux:
      * `sawserver`
      * `nqscheduler`
      * `nqsserver`
      {#oracle-analytics-server-pattern__ul_dnw_nl5_xhc}

Verify file system access permissions
:   Verify that the credentials used for discovery have read access to the following locations:

    * Oracle BI installation directories
    * `BI_ORACLE_HOME` environment variable location
    * `bifoundation/version.txt` file within the Oracle BI installation
    {#oracle-analytics-server-pattern__ul_jkj_dxy_whc}

Create credentials on the ServiceNow AI Platform
:
    * Windows: Configure Windows credentials. For more information, see [Windows credentials](https://www.servicenow.com/docs/access?context=r_WindowsCredentialsForm&version=australia&pubname=australia-platform-security&ft:locale=en-US).
    * Linux: Configure SSH credentials. For more information, see [SSH credentials](https://www.servicenow.com/docs/access?context=r_SSHCredentialsForm&version=australia&pubname=australia-platform-security&ft:locale=en-US).
    {#oracle-analytics-server-pattern__ul_i1y_vwy_whc}

Schedule a horizontal discovery
:   For more information, see [Schedule a horizontal discovery](https://www.servicenow.com/docs/VO0owNull6HAfXGFWMKxhg#t_CreateADiscoverySchedule "A discovery schedule determines what horizontal discovery searches for, when it runs, and which MID Servers are used. Create a discovery schedule for your local environment or a schedule for discovering the resources in your cloud service account.").

## Data collected by Discovery during horizontal discovery {#oracle-analytics-server-pattern__section_data_collected}

Discovery populates the data in the CMDB when running the Oracle Analytics Server patterns.

Resources discovered by the Oracle BI Server pattern
:
    {#oracle-analytics-server-pattern__table_bi_server__entry__2}

    | Field | Description |
    |-|-|
    | Name \[name\] | Name of the Oracle BI Server instance. |
    | Version \[version\] | Version of the Oracle BI Server software. |
    | Installation directory \[install_directory\] | File system path where the Oracle BI Server is installed. |
    [Table 1. Oracle BI Server \[cmdb_ci_oracle_bi_server\]]

    {#oracle-analytics-server-pattern__table_bi_server}

Resources discovered by the Oracle BI Presentation Service pattern
:
    {#oracle-analytics-server-pattern__table_bi_presentation__entry__2}

    | Field | Description |
    |-|-|
    | Name \[name\] | Name of the Oracle BI Presentation Service instance. |
    | Version \[version\] | Version of the Oracle BI Presentation Service software. |
    | Installation directory \[install_directory\] | File system path where the Oracle BI Presentation Service is installed. |
    [Table 2. Oracle BI Presentation Service \[cmdb_ci_oracle_bi_presentation_service\]]

    {#oracle-analytics-server-pattern__table_bi_presentation}

Resources discovered by the Oracle BI Scheduler pattern
:
    {#oracle-analytics-server-pattern__table_bi_scheduler__entry__2}

    | Field | Description |
    |-|-|
    | Name \[name\] | Name of the Oracle BI Scheduler instance. |
    | Version \[version\] | Version of the Oracle BI Scheduler software. |
    | Installation directory \[install_directory\] | File system path where the Oracle BI Scheduler is installed. |
    [Table 3. Oracle BI Scheduler \[cmdb_ci_oracle_bi_scheduler\]]

    {#oracle-analytics-server-pattern__table_bi_scheduler}

## CI relationships {#oracle-analytics-server-pattern__section_relationships}

The Oracle Analytics Server patterns create these relationships to support Oracle Analytics Server discovery.

Relationship created by the Oracle BI Server pattern
:
    {#oracle-analytics-server-pattern__table_relationships_bi_server__entry__3}

    | CI | Relationship | CI |
    |-|-|-|
    | Oracle BI Server \[cmdb_ci_oracle_bi_server\] | Runs on::Runs | Windows Server \[cmdb_ci_win_server\] or Linux Server \[cmdb_ci_linux_server\] |
    [ ]

    {#oracle-analytics-server-pattern__table_relationships_bi_server}

Relationships created by the Oracle BI Presentation Service pattern
:
    {#oracle-analytics-server-pattern__table_relationships_bi_presentation__entry__3}

    | CI | Relationship | CI |
    |-|-|-|
    | Oracle BI Presentation Service \[cmdb_ci_oracle_bi_presentation_service\] | Runs on::Runs | Windows Server \[cmdb_ci_win_server\] or Linux Server \[cmdb_ci_linux_server\] |
    [ ]

    {#oracle-analytics-server-pattern__table_relationships_bi_presentation}

Relationships created by the Oracle BI Scheduler pattern
:
    {#oracle-analytics-server-pattern__table_relationships_bi_scheduler__entry__3}

    | CI | Relationship | CI |
    |-|-|-|
    | Oracle BI Scheduler \[cmdb_ci_oracle_bi_scheduler\] | Runs on::Runs | Windows Server \[cmdb_ci_win_server\] or Linux Server \[cmdb_ci_linux_server\] |
    [ ]

    {#oracle-analytics-server-pattern__table_relationships_bi_scheduler}