---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Renew specific certificates

# Renew certificates using the AI agent {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Renew a specific certificate by opening it and asking the certificate renewal AI agent to renew it.

## Before you begin

Configure your system for certificate renewal:

1. [Configure MID Server for automatic certificate renewal](https://www.servicenow.com/docs/MbYsrpVpv1nlIvUbkTkc4g "Collect information about root certificates stored outside your server. Create a specialized Discovery schedule.")
2. [Add the required applications and capabilities to your MID Server](https://www.servicenow.com/docs/8QefcXTaFqHYlAaorlUb8g "Enable your MID Server to auto-renew your certificates by adding the Certificate Inventory and Management and GenerateCSR applications.")

Role required: sn_disco_certmgmt.pki_admin

## Procedure

1. Navigate to WorkspacesCertificate Management.
2. Open the certificate that you want to renew.
3. Select the ServiceNow Otto icon to open the AI panel.  
   The agent identifies the certificate you're viewing and asks whether you want to renew it. Confirm that the certificate name in the agent's prompt matches the certificate you intend to renew before you continue.
4. Confirm the renewal.

## Result

The agent creates a certificate renewal task and returns a link to the task record. Select the link to track the status of the renewal.

*[\>]: and then