---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Explore

# Exploring Certificate Inventory and Management {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring Certificate Inventory and Management

Certificate Inventory and Management is a centralized, automated solution within ServiceNow designed to simplify and secure the management of digital certificates across your IT infrastructure.
It automates discovery, inventory, monitoring, and renewal processes to maintain a comprehensive, up-to-date record of certificates, including expiration dates and issuers.
The solution integrates with existing Configuration Item (CI)-based Discovery schedules and supports IPv6, enabling efficient lifecycle management of certificates.
Show full answer Show less  
Security and compliance are enhanced through role-based access control, alerts, notifications, and domain separation, which allows control over certificate visibility across different domains. This ensures that certificate management is both secure and tailored to organizational requirements.

## Key Features

* **Automated Discovery and Inventory:** Automatically detects certificates on specific ports via CI-based Discovery schedules and supports custom Discovery schedules for scanning individual URLs.
* **Certificate Lifecycle Management:** Provides real-time tracking of certificates, automates renewal workflows, and prevents outages caused by expired certificates.
* **Role-Based Access Control:** Assigns specific roles such as Certificate Administrator, Certificate User, and Certificate Approver to secure and manage certificate-related tasks effectively.
* **Domain Separation Support:** Enables separation and controlled visibility of certificate data across domains for multi-domain environments.
* **Alerts and Notifications:** Keeps administrators informed about critical certificate events, such as upcoming expirations, to maintain compliance and security.
* **Integration and Flexibility:** Works seamlessly with existing Discovery processes and supports IPv6, allowing flexible adaptation to varied organizational infrastructures.

## Practical Benefits for ServiceNow Customers

* **Improved Security and Compliance:** Proactively manage certificates to avoid security risks and compliance violations due to expired or mismanaged certificates.
* **Operational Efficiency:** Reduce manual oversight and administrative burden by automating certificate discovery, tracking, and renewal workflows.
* **Customizable Management:** Tailor Discovery schedules and access permissions to align with your organization's specific needs and security policies.
* **Clear Role Definitions:** Empower teams with designated roles to approve, manage, and renew certificates, ensuring accountability and streamlined processes.  
Certificate Inventory and Management serves as a centralized and automated solution for handling the complexities of certificate management. It enhances security, ensures compliance, and provides a streamlined approach to managing the
life cycle of digital certificates within an organization.

## Certificate Inventory and Management overview {#cert-inventory-mgmt-explore__section_hzy_vjw_31c}

Certificate Inventory and Management is a centralized and automated solution designed to streamline the tracking and management of digital certificates in an IT infrastructure. By automating the discovery, inventory, and monitoring
processes, Certificate Inventory and Management enables organizations to maintain a comprehensive record of certificates, including essential details like expiration dates and issuers.

The system facilitates real-time tracking, automates routine tasks such as renewals, and supports
customization to align with specific organizational needs. With integration capabilities into existing CI-based Discovery schedules and support for IPv6, Certificate Inventory and Management offers flexibility and efficiency in managing the entire life cycle of certificates. Role-based access control ensures secure and tailored usage, while alerts and notifications keep
administrators informed about critical events, contributing to enhanced security, compliance, and operational efficiency in certificate management.

Domain separation is supported in Certificate Inventory and Management, certificate records and certificate tasks can be separated by domain. With domain separation, you can control the visibility of certificate data across domains.

## Certificate Inventory and Management workflow {#cert-inventory-mgmt-explore__section_izy_vjw_31c}

Certificate Inventory and Management streamlines the process of scanning for certificates by automatically detecting them on specific ports through your established Configuration Item (CI)-based Discovery schedules. Additionally, Certificate Inventory and Management empowers users with the flexibility to generate new Discovery schedules tailored for scanning individual URLs. This dynamic approach ensures a robust and adaptable method for discovering and managing certificates, contributing to a secure and well-organized IT
infrastructure.  
Figure 1. Process flow diagram For more information on how Certificate Inventory and Management works, see [Certificate Inventory and Management process flow](https://www.servicenow.com/docs/oLINoFCwyFT_61_1lrLAlQ "Certificate Inventory and Management allows Discovery to automatically scan for certificates on specific ports through your existing CI-based Discovery schedules. In addition, you can create new Discovery schedules to scan individual URLs.").

## Certificate Inventory and Management benefits {#cert-inventory-mgmt-explore__section_lzy_vjw_31c}

{#cert-inventory-mgmt-explore__table_cyj_b4p_31c__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Management of TLS certificates by maintaining a centralized inventory, prioritizing certificates, and leveraging renewal workflows to prevent costly outages and ensure a secure environment. | [Configuring Certificate Inventory and Management](https://www.servicenow.com/docs/yF_IVhAID9fvdAD8YdunNQ "Streamline the process of gaining insights into certificate and inventory Management, covering key aspects like certificate discovery, bulk upload functionality, maintenance of certificate chain relationships, configuration of Credential Identifiers, customization of the system, creation of new/renewal requests, archiving tasks, automation of TLS certificate management, integration with Event Management, Slack notifications for alerts, and leveraging cert-Manager for efficient certificate generation.") | Certificate Administrator \[sn_disco_certmgmt.pki_admin\] |
| Automated features to streamline tracking, preventing manual oversight of a large volume of certificates. Embrace a proactive approach by staying informed about impending expirations, contributing to a well-managed and secure certificate environment. | [Automated certificate management with ACME](https://www.servicenow.com/docs/0cpbbj~yolP6FXoZ0~oHZA "The Automated Certificate Management Environment (ACME) is a communication protocol that automates the interaction between a certificate authority (CA) and a server. It streamlines the processes of requesting, renewing, and revoking SSL/TLS certificates.") | Certificate User \[sn_disco_certmgmt.pki_user\] |
| A secure and compliant certificate environment is maintained by overseeing, approving, validating, and authorizing necessary actions related to certificate tasks and flows. This comprehensive approach ensures that certificate renewal tasks and incidents for expired certificates are appropriately addressed, contributing to a robust security framework. | [Approve certificate tasks](https://www.servicenow.com/docs/Wb_DSDeqOOjYb2P2_rQ1sg "Sometimes you need to manually approve a certificate task to ensure the validity and security of TLS certificates.") | Certificate Approver \[pki_approver\] |
[ ]

{#cert-inventory-mgmt-explore__table_cyj_b4p_31c}