--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Cloud Resources Explorer # Cloud Resources Explorer {#ariaid-title1} Release version: Australia Updated May 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Cloud Resources Explorer The ServiceNow Cloud Resources Explorer enables you to filter and visualize the distribution of cloud resources across a multi-cloud environment, including Amazon Web Services, Microsoft Azure, VMware vCenter, and Google Cloud Platform (with additional Performance Analytics content). It provides operational insights such as stale configuration items (CIs), cloud event inflow rates, and the health of your Configuration Management Database (CMDB). Show full answer Show less Note that starting with the Zurich release, the Cloud Discovery Workspace is being deprecated in favor of the Cloud Asset Explorer in the Cloud Discovery store application for similar reporting capabilities. ## Key Features * **Role Required:** Access requires the `sncloudopsws.cloudopsadmin` role. * **Access Path:** Navigate via All \> Cloud Discovery Workspace \> Cloud Resources Explorer. * **Resource Distribution Visualization:** View cloud resources by provider, region, service account, CI class, and resource group (Azure-specific). * **Operational Indicators:** * **Cloud Discovery Errors:** Track total discovery errors over time. * **Stale CIs:** Identify CIs not updated in over 30 days, which may indicate resources no longer existing or duplicate entries in the CMDB, aiding CMDB health management. * **Incoming Cloud Events:** Monitor trends and volumes of cloud resource events. * **Data Visualizations:** * Top 10 CI classes discovered over time with drill-down to analytics tables. * CI distribution by region (datacenter). * Top 10 service accounts by discovered CI count. * Daily cloud resource counts comparing on-premises (VMware considered on-prem) and public clouds to track cloud adoption and VM usage. * **Filters:** Cloud resources filter with cascading selections for platform, region, service account, CI class, and resource group (Azure only), plus a day navigator to view historical data at various monthly intervals. * **Integration:** Uses scheduled jobs consistent with the Performance Analytics Content Pack for Cloud Resources to populate analytics tables. * **Extended Discovery:** For detailed OS image data in AWS, Azure, and GCP, install Discovery and Service Mapping Patterns (version 1.0.87+) and enable the `sncmdbciclass.usesinglecloudosimage` property. ## Practical Benefits for ServiceNow Customers * Gain comprehensive visibility into the multi-cloud resource inventory and CMDB size. * Identify and mitigate stale or duplicate CIs to maintain CMDB accuracy and reliability. * Monitor cloud event inflow rates to assess operational activity and potential issues. * Analyze cloud resource distribution trends, supporting cloud adoption strategies and operational planning. * Leverage role-based access and filtering to tailor views and reports to specific organizational needs. Use the ServiceNow® Cloud Resources Explorer to filter and visualize the distribution of resources across your multi cloud estate. Gain insight into operational information such as stale resources and cloud event inflow rates. Important: Starting with the Zurich release, Cloud Discovery Workspace is being prepared for future deprecation. It will be hidden and no longer activated on new instances, but will continue to be supported. For similar reporting, refer to the [Cloud asset explorer](https://www.servicenow.com/docs/oQv_9y8cVmMfNH3LraSzfQ "The dashboard helps cloud governance and operations teams monitor, track, and act on compliance and asset details more efficiently. As an asset viewer, you can view all assets and drill down to see detailed information for each configuration item (CI).") in the Cloud Discovery store application. Figure 1. Cloud Resources Explorer The Cloud Resources Explorer supports the following cloud providers: * Amazon Web Services. * Microsoft Azure public clouds. * VMware vCenter. * Google Cloud Platform (GCP) (Supported with Performance Analytics Content Pack for Cloud Resources version 1.2.1 and higher). {#cloud-resources-inventory-dashboard__ul_jnf_xtx_3tb} ## Required ServiceNow AI Platform roles {#cloud-resources-inventory-dashboard__section_ovb_q4d_htb} The sn_cloud_ops_ws.cloud_ops_admin role is required to view the Cloud Resources Explorer. ## Access the Cloud Resources Explorer {#cloud-resources-inventory-dashboard__section_qvb_q4d_htb} To open the Cloud Resources Explorer, navigate to AllCloud Discovery WorkspaceCloud Resources Explorer. ## Use cases {#cloud-resources-inventory-dashboard__section_rvb_q4d_htb} For examples of how different people in your organization would use this dashboard, see these use cases.{#cloud-resources-inventory-dashboard__table_svb_q4d_htb__entry__2} | User | Dashboard use | |-|-| | sn_cloud_ops_ws.cloud_ops_admin | * Gain insight into the cloud resources inventory count and the current size of the Configuration Management Database (CMDB), and how many objects are under the purview. * Gain insight into fault-related information such as Cloud Discovery errors. * Gain insight into operational information such as the inflow and processing rate of the event. * Gain insight into the health of your CMDB. * Gain insight into the distribution of resources across the on-prem cloud and the public clouds. {#cloud-resources-inventory-dashboard__ul_kbm_hbn_3tb} | [ ] {#cloud-resources-inventory-dashboard__table_svb_q4d_htb} ## Indicators {#cloud-resources-inventory-dashboard__section_tvb_q4d_htb} Cloud Discovery errors : Total Cloud Discovery errors encountered over time. Stale CIs \> 30 days : If a CI isn't updated in the last 30 days, it's considered as a stale CI.A stale CI indicates that the CI exists in the Configuration Management Database (CMDB), but it may or may not exist in the datacenter. Identifying the stale CIs is important for maintaining a healthy CMDB. Here are some of the scenarios that leads to the creation of stale CIs: * The cloud resource doesn't exist, but its deletion isn't updated in the CMDB. * The device may still be on the network, but the automated discovery process can't connect to the device to rediscover it. * The device exists on the network and it's accessible, but the identification process isn't recognizing it uniquely. Therefore, Cloud Discovery has created a duplicate CI in the CMDB. {#cloud-resources-inventory-dashboard__ul_ihw_2cl_htb} ## Data visualizations {#cloud-resources-inventory-dashboard__section_wvb_q4d_htb} {#cloud-resources-inventory-dashboard__id_wgr_q1f_htb__entry__4}{#cloud-resources-inventory-dashboard__cloud-resources-inventory-dashboard-ci-class-report}{#cloud-resources-inventory-dashboard__cloud-resources-inventory-dashboard-ci-by-region-report}{#cloud-resources-inventory-dashboard__cloud-resources-inventory-dashboard-ci-by-serv-acc-report}{#cloud-resources-inventory-dashboard__cloud-resources-inventory-dashboard-incoming-events-report}{#cloud-resources-inventory-dashboard__cloud-resources-explorer-on-prem-vs-cloud} | Title | Type | Source table | Description | |-|-|-|-| | Configuration item classes | Horizontal bar report ![Horizontal bar report.]() | Cloud Analytics \[sn_disco_cd_analytics\] | This report displays the count of the top 10 CI classes discovered over time. You can select a report entry from the Configuration item classes report to view the analytics table on which the report entry is based. If you've selected a specific cloud provider, then the analytics table of that specific CI appears. Otherwise, the parent analytics table for that CI type appears. For example, selecting Google from the Cloud resources filter and the Storage Volume bar opens the dedicated Google Storage Volume CI analytics table. If you select All Platforms from the Cloud resources filter, select the Storage Volume bar from the report. The parent analytics table of the storage volume CI appears. | | Configuration items by regions | Horizontal bar report ![Horizontal bar report.]() | Cloud Analytics \[sn_disco_cd_analytics\] | This report displays the distribution of CIs per region (datacenter). | | Configuration items by cloud service accounts | Horizontal bar report ![Horizontal bar report.]() | Cloud Analytics \[sn_disco_cd_analytics\] | This report displays the top 10-service accounts with the maximum number of discovered CIs. | | Incoming events | Bar report ![Bar report.]() | Cloud Event \[sn_cmp_cloud_event\] | This report displays the trend of cloud resource events received over time. To view the list of all the cloud events received over a given day, select the corresponding report entry. | | Total cloud resources in on-prem vs public clouds | Stacked bar report ![Stacked bar report.]() | Daily resource count by providers \[sn_disco_cd_daily_resource_cnt_by_provider\] | This report displays the daily count of the resources of your organization that are spread across the on-prem cloud and the public clouds. Use this report to understand the public cloud adoption and Virtual Machine (VM) count over time. In this report, the VMware Cloud is considered on-prem. | [ ] {#cloud-resources-inventory-dashboard__id_wgr_q1f_htb}
To populate the Cloud Analytics \[sn_disco_cd_analytics\] table, the Cloud Resources Explorer uses the same set of scheduled jobs as the Performance Analytics Content Pack for Cloud Resources. For more information on the scheduled jobs, see [Cloud Resources dashboard](https://www.servicenow.com/docs/UukF0PShLLUjkOe93Yh42g "The Cloud Resources dashboard shows the aggregated view of all your cloud resources, their combined analytical views, and a visual summary and detail of all your cloud resources."). To view the details of the OS images discovered in the AWS, Microsoft Azure, and GCP clouds, install Discovery and Service Mapping Patterns store app version 1.0.87 or later in the instance. Also, the sn_cmdb_ci_class.use_single_cloud_os_image property must be set to true. ## Filters {#cloud-resources-inventory-dashboard__section_yvb_q4d_htb} {#cloud-resources-inventory-dashboard__id_ppj_q2f_htb__entry__3}{#cloud-resources-inventory-dashboard__cloud-resources-inventory-dashboard-filters-desc-3} | Name | Type | Description | |-|-|-| | Cloud resources filter | Choice-based filter | Use the cloud resources filter to select and visualize the cloud resources data of interest.{#cloud-resources-inventory-dashboard__cloud-resources-inventory-dashboard-filters-shortdesc} By default, the Cloud Resources Explorer displays data for all the cloud resources across the cloud providers of your organization. Only the cloud providers that you've selected in the Cloud provider selection page of the Cloud Discovery Workspace app appear in the cloud resources filter.{#cloud-resources-inventory-dashboard__cloud-resources-inventory-dashboard-filters-desc-1} You have the choice of the following cascading filters: * Platform: Select the cloud provider with the resources data that you want to visualize. * Region: Select the region or datacenter with the resources data that you want to visualize. * Service account: Select the service account with the resources data that you want to visualize. * CI class: Select the CI class with the resources data that you want to visualize. * Resource group: Select the resource group with the resources data that you want to visualize.This field is available only when Azure is selected from the Platform drop-down list. {#cloud-resources-inventory-dashboard__ul_sqv_zdf_htb} You can filter the Incoming events report based on the Platform filter only. The data displayed in the Cloud Discovery errors indicator isn't affected by the criteria selected in the Cloud resources filter. | | Day navigator | Choice-based filter | Use the Day navigator to slice the Total cloud resources in on-prem vs public clouds report across the following dimensions: * None: The report displays the data collected over the last one year if available. * First day of the month: The report displays the historical data collected for the first day of the month over the last one year if available. * Mid of the month: The report displays the historical data collected for the mid day of the month over the last one year if available. * Last day of the month: The report displays the historical data collected for the last day of the month over the last one year if available. * Pick a date of the month: The report displays the historical data collected for the selected day of the month over the last one year if available. {#cloud-resources-inventory-dashboard__ul_vms_cdg_hwb} | [ ] {#cloud-resources-inventory-dashboard__id_ppj_q2f_htb} *[\>]: and then