---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Create hybrid service maps

# Create hybrid service maps {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create hybrid service maps that extend outside the Kubernetes cluster and map other related service resources.

## About this task

For more information, see [Service Mapping for containerized environments using KVA](https://www.servicenow.com/docs/Vaa0cR~Jtri8a5RSOWN5_g "Kubernetes Visibility Agent (KVA) and Service Mapping discover and visualize application dependencies across Kubernetes clusters and related resources, providing complete visibility into containerized environments.")

## Before you begin

The Kubernetes cluster must be fully discovered using KVA and configured to discover connections between Kubernetes resources. For more information, see [Enabling application service maps](https://www.servicenow.com/docs/Pa7QnOAJEVj0aRO8lX3kHQ "Application service maps give you visibility into how workloads communicate in a Kubernetes cluster, helping you detect dependencies and monitor traffic flows in real time.").

The following must be installed and up-to-date:

* KVA version 3.14.x or later. See [Prepare for Kubernetes Visibility Agent deployment](https://www.servicenow.com/docs/CUtVdXKIEKe9Zq3xF~Na1w "Prepare your ServiceNow instance and the Kubernetes cluster for Kubernetes Visibility Agent (KVA) deployment.").
* KVA Informer version 2.7.x or later, with the additional settings required for hybrid maps. See [Install Kubernetes Visibility Agent (KVA) Informer](https://www.servicenow.com/docs/dshjmcIZsvCvk9wzzpu4~Q "You can install Kubernetes Visibility Agent Informer using either a Helm chart or the Kubernetes YAML file.").
* For the latest Helm chart and Kubernetes YAML file release information, see the [Kubernetes Visibility Agent (formerly CNO for Visibility) Helm Chart and Kubernetes YAML file releases \[KB1564347\]](https://support.servicenow.com/kb?sys_kb_id=4fd37dbe4797f2102c31b98a436d430d&id=kb_article_view) article in the Now Support Knowledge Base.

{#create-hybrid-application-service-maps__ul_btk_msg_g3c}

For Service Mapping prerequisites, including MID Server configuration and required applications, see [Prerequisites for performing top-down discovery using Service Mapping](https://www.servicenow.com/docs/h4fn9YpG94ZqU2NCvYeKEQ "Learn about credentials, users, and user permissions you must configure to let Service Mapping access and discover applications inside your organization private network.").

Role required: service_mapping_admin

## Procedure

1. Enable the unified map property.  
   For the procedure, see [Access the Unified Map feature from the Service Mapping Workspace](https://www.servicenow.com/docs/A_T1sieOXMWQAlSGmEesDw "View a hierarchical map of CIs and the relationships between them by adding access to the Unified Map feature to the Service Mapping Workspace.")
2. Navigate to All and enter <kbd class="ph userinput">Service mapping</kbd> in the navigation filter, in the menu that appears choose Service Instances.
3. Select New.
4. Choose a resource type, choose a resource name, and enter the resource's /URL to use as an entry point for this map.
5. Select Create Service Maps.
6. **Optional:** View the map.
   1. Select Open in CMDB Workspace.
   2. In the CMDB workspace, select Open Map.
   {#create-hybrid-application-service-maps__substeps_nj4_rqb_yfc}

## Result

The hybrid service map is created and is visible in the CMDB workspace.