---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Create certificate requests

# Create certificate requests {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create certificate requests manually through Service Catalog for approval when your certificate authority (CA) is not covered in the automated flow.

## Before you begin

Ensure that the Certificate Management catalog is enabled.

Role required: pki_admin

## Procedure

1. Navigate to AllService CatalogCertificate Management.
2. Select Request New Certificate.
3. Provide the necessary information for the following mandatory fields.  
   * Certificate Signing Request
   * Certificate Authority
   * Certificate Type
   * Validity period
   * Approver
   {#create-new-cert-requests__ul_m2w_qfz_31c}
4. Enter or select additional details on the form as needed.
5. Select Submit.

## Result

The Certificate task is generated and submitted for approval. The approval field is view-only for pki_user and editable for pki_admin.

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