---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Create routing policies

# Create routing policies for CyberArk Certificate Manager SaaS {#ariaid-title1}

Release version: Australia  
Updated December 19, 2024  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create routing policies to direct certificate requests to CyberArk Certificate Manager SaaS by matching attributes such as organization, domain, and certificate type to the Routing Policy \[sn_disco_certmgmt_routing_policy\] table.

## Before you begin

Configure CyberArk credentials. For more information, see [Configure CyberArk Certificate Manager SaaS credentials](https://www.servicenow.com/docs/2BhperW9m9NfQhc7o0xRgA "Configure authentication credentials so Certificate Inventory and Management can communicate with CyberArk Certificate Manager SaaS for automated certificate life-cycle management.").

Role required: pki_admin or admin.

## Procedure

1. Navigate to AllCertificate ManagementCertificate Routing Policies.
2. Select New.
3. On the Certificate Routing Policy form, fill in the fields.  
   For a description of the field values, see [Certificate Routing Policy form for CyberArk](https://www.servicenow.com/docs/WBN65qoIH2dB6ta8qT_2Ug "The Certificate Routing Policy form enables you to configure routing policies for CyberArk Certificate Manager SaaS.").
4. If used by your organization as filtering criteria, set values for the Organization, Organizational Unit, Locality, Country, State, or Email Address fields.  
   Note:  
   Use an asterisk (\*) for wildcard matching and RegEx patterns for complex matching requirements.
5. Select Submit.
{#create-routing-policy-cyberark__steps_dft_mw4_hjc}

## Result

The routing policy is created and directs matching certificate requests to CyberArk. Certificate requests matching the policy criteria are automatically routed to CyberArk for processing. For more information, see [Routing policy details](https://www.servicenow.com/docs/ih3Zfb6BVtAuRF41K3XrnQ "Routing policies define specific criteria, such as CA and environment, for automated certificate management in TLS certificates.").{#create-routing-policy-cyberark__create-routing-policy-cyberark-result-1}

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