---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Error details

# Discovery Admin Workspace Error Details {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Discovery Admin Workspace Error Details

The Discovery Admin Workspace Error Details page helps ServiceNow customers identify the root cause and remediation steps for specific Discovery errors.
It also displays individual error instances related to the error.
This feature is available starting with Discovery Admin Workspace version 1.17.0 and requires enabling thesndiscoworkspace.enableerrorframeworksystem property.
Show full answer Show less  
To access error details, navigate to: *Workspaces \> Discovery Admin Workspace \> Diagnostics \> Errors*.

## Key Features

* **Error Header:** Shows error title, severity, refined code, and category for quick identification.
* **Overview Tab:** Describes the root cause of the error and provides remediation instructions to resolve it.
* **Errors Tab:** Lists individual error instances associated with the error's refined code, representing specific devices or schedules.
* **Filtering and Exporting:** Offers advanced filtering options including fixed filters, sorting, and grouping. You can export error instances in Excel, CSV, JSON, or PDF formats for offline analysis.
* **Error Instance Details:** Each error instance shows key data such as IP address or error key (clickable to view more details), error state (Open, Closed, Ignored), error reopen count, impacted Discovery schedule (clickable), last occurrence, consecutive error runs, and last refined date/time.
* **Side Panel:** Clicking an IP address or error key opens a side panel displaying metadata from the Discovery run, including probe results and CMDB match data. Actions vary by error type.
* **ServiceNow Otto Integration:** Customers can use the Otto chat panel to get AI-generated error analysis and remediation suggestions. This requires the ServiceNow Otto for Error Framework plugin (available from Australia Patch 3) and activation of the Otto panel standard chat.

## Practical Benefits for ServiceNow Customers

* Quickly diagnose Discovery errors with clear root cause explanations and step-by-step remediation guidance.
* Efficiently manage error instances across devices and schedules using filtering, sorting, and exporting capabilities.
* Leverage ServiceNow Otto AI to enhance error analysis and reduce resolution time.
* Gain detailed contextual insights per error instance to streamline troubleshooting and corrective actions.  
The Error Details page displays the root cause and remediation steps for a specific Discovery error, along with the list of individual error instances associated with that error.  
To access Discovery error details in Discovery Admin Workspace, navigate to WorkspacesDiscovery Admin WorkspaceDiagnosticsErrors.  
Note:  
The capabilities described here are available starting with Discovery Admin Workspace v1.17.0. This page is only accessible when the sn_disco_workspace.enable_error_framework system property is enabled. Specific version requirements are noted for individual features where applicable.

After selecting an error, the header displays key information including the error title, severity, refined code, and category.

## Key features {#daw-error-details__section_wcp_kmv_z2c}

Overview

:   The Overview tab is the starting point for resolving an error. The Root cause section explains what triggered the error, and the Remediation instructions section
    provides the steps to resolve it.

Errors

:   The Errors tab displays the list of individual error instances associated with the refined code. Each instance represents a specific device or schedule where the error occurred.

    Use the filter, Sort by, and Group by options to apply advanced filtering to the table. The table includes Fixed filters, which are pre-applied and can't be removed or
    modified. Select Export to download the list of error instances in Excel, CSV, JSON, or PDF formats.  
    The Errors table includes the following information:{#daw-error-details__table_ivx_d3j_2jc__entry__2}

    | Column | Description |
    |-|-|
    | IP address / Error key | The IP address or unique key that identifies the affected device or target. Select the hyperlink to view additional details and perform actions on this error in a side panel. |
    | State | The current state of the error instance. Possible values are Open, Closed, and Ignored. |
    | Error re-opened | The number of times this error instance has re-opened after being closed. |
    | Impacted schedule | The Discovery schedule associated with the error instance. Select the schedule name to navigate to its [schedule details](https://www.servicenow.com/docs/rCjqk~pFzq5UFH4ZVXro7A "Discovery Admin Workspace enables you to conveniently view, edit, and run Discovery schedules conveniently within a single interface.") page. |
    | Last occurrence | The date and time when the error was most recently detected. |
    | Consecutive # | The number of consecutive Discovery runs in which this error has occurred. |
    | Refined on | The date and time when the error classification was last refined. |
    [ ]

    {#daw-error-details__table_ivx_d3j_2jc}

    Selecting an IP address / Error key hyperlink opens a side panel, as shown in the following image.

    The Context section of the panel displays metadata collected during the Discovery run for the affected device, such as probe results, lookup parameters, and CMDB match data. Select the Actions drop-down to perform an action on the error
    instance. The fields and actions in this section vary by error type.  
    You can also select the ServiceNow Otto icon (![]()) to open the panel chat and ask Otto to analyze the error code. Otto generates a summary and remediation steps based on the error context.  
    Note:  
    * ServiceNow Otto for Error Framework (com.sn_ef_gen_ai) is available starting with Australia Patch 3 and requires the ServiceNow Otto for Platform (sn_genai_platform) plugin.
    * The Error Analysis and Remediation Workflow and Error Analysis and Remediation Agent are enabled by default with the ServiceNow Otto for Error Framework plugin.
    * To interact with an agent, you must first [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
    {#daw-error-details__ul_ejd_qt1_gjc}

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