--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Content 360 # Discovery Admin Workspace Content 360 {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Discovery Admin Workspace Content 360 The Content 360 page within the Discovery Admin Workspace helps ServiceNow customers discover and evaluate applications using AI-driven or crowd-sourced suggestions. It provides data visualizations for comprehensive visibility into your infrastructure's applications and resources, enabling you to create configuration items (CIs) efficiently. Access this page viaWorkspaces \> Discovery Admin Workspace \> Content 360. Refreshing the page ensures you see the latest visual insights and suggestions. Show full answer Show less ## Key Features * **AI-Suggested Application Fingerprints:** View and manage suggested applications with fingerprints to add to your discovery process. You can review details, modify discovery patterns or CMDB classes, and choose whether to ignore or add these suggestions during the next discovery run. Note that the fingerprint widget requires manual refresh unless on Xanadu or later versions where it auto-refreshes. * **Application CIs Discovered:** Monitor a summary of application CIs found through fingerprints or ITOM Content Service suggestions, including visual reports of recent discoveries grouped by class. * **ITOM Content Service Integration:** This service collects unknown application fingerprints, which AI librarians analyze weekly to create updated classifiers and deliver new application fingerprints. It enhances your discovery by identifying relevant processes and SNMP OIDs, helping you discover more products and maintain up-to-date application CIs. * **Data Sharing and Privacy:** Through the Continuance Delivery System (CDS), you can opt in to share anonymized application fingerprint process data and Service Info data of mapped candidates safely with ServiceNow. This sharing supports the continuous update of classifiers and fingerprints, with full control to opt out anytime. ## Prerequisites To use ITOM Content Service and related features in Content 360, ensure the following plugins are enabled: * Discovery * Normalization * Data Services ## Practical Benefits for ServiceNow Customers * Accelerate application discovery and CI creation with AI-supported suggestions, reducing manual effort. * Gain enhanced visibility into your applications and infrastructure through rich data visualizations and reports. * Stay current with rapidly evolving IT products via weekly updates from ITOM Content Service. * Confidently share anonymized data to improve AI accuracy and content updates while maintaining privacy and control. The Content 360 page enables you to discover applications and evaluate application suggestions based on machine learning or crowd-sourced resources. Then, create configuration items with a single click. Content 360 uses data visualizations to offer extensive visibility of your infrastructure's applications and the resources available to create application configuration items (CIs). It also provides access to a list of classifiers to add to discovery. Refresh the page to view the most up-to-date visualizations. To access the Discovery Admin Workspace Content 360 page, navigate to WorkspacesDiscovery Admin WorkspaceContent 360. ## Key features {#discovery-workspace-content-360__section_bfh_4n3_tbc} AI-suggested application fingerprints : View a list of suggested applications with fingerprints that you can add to the discovery process through the AI-suggested application fingerprints feature. You can then select a group name to view extensive details about an application. * Modify certain details such as the discovery pattern name or suggested CMDB class. * View additional information about process samples and related servers. * Choose to ignore viewed suggestions the next time Discovery runs. * Add suggestions to the Configuration Management Database (CMDB) the next time Discovery runs. {#discovery-workspace-content-360__ul_mht_24j_d1c} The AI-suggested application fingerprints widget doesn't refresh automatically. To verify you're viewing the most up-to-date information, refresh the page manually. For more information about discovery based on application fingerprints, see [Discover applications based on fingerprints](https://www.servicenow.com/docs/tCjy38pmTGuEWjR0GnPQeg "Discover applications based on suggestions based on ServiceNow Predictive Intelligence. Predictive Intelligence automatically classifies and categorizes the discovered running processes, as application fingerprints, and provides suggestions. ITOM Visibility uses Predictive Intelligence to perform initial analysis of discovered processes and suggest applications that you might want to discover. When using this method, ITOM Visibility automatically creates a Configuration Management Database (CMDB) configuration item (CI) class, a classifier, or a pattern for the new application CI class.") and [Discover applications using application fingerprints or ITOM Content Service](https://www.servicenow.com/docs/Pp4wsxW~82bGzQffJ8oHvQ "Discover applications using suggestions based on ServiceNow Predictive Intelligence or ServiceNow ITOM Content Service to create configuration items."). Application CIs discovered : Monitor information about application CIs discovered based on application fingerprints or ITOM Content Service suggestions through the Discovery Admin Workspace. A pie report shows the total number of user-defined application CIs discovered. A bar report presents the top five application CIs discovered, created within the last two days, and grouped by class. ITOM Content Service : ITOM Content Service collects unrecognized application fingerprints from different environments. AI librarians analyze these fingerprints, creating dedicated classifiers that are updated and shipped to you weekly. The latest version of Discovery Admin Workspace enables you to refresh the content service suggestions manually before reviewing them. As new IT products are rapidly released to the market, this feature grants you rapidly updating visibility and provides the following benefits: * It reviews the products that you're currently using every week and delivers new application fingerprints. * It identifies irrelevant processes that aren't suitable candidates for CIs. * Based on AI, it helps you identify running processes fingerprints and Simple Network Management Protocol (SNMP) Object Identifiers (OIDs) and create the CIs you need for monitoring your infrastructure. * Discovers a higher number of products by using AI capabilities that cluster and classify running application processes. {#discovery-workspace-content-360__ul_t4h_btz_bcc} On the latest version of Discovery Admin Workspace, starting from Xanadu instances, the Content service suggestions widget refreshes automatically and displays the most up-to-date information. This is indicated by the real time icon (![Real time icon]()) that appears next to the widget name. To learn more about ITOM Content Service, see [ITOM Content Service](https://www.servicenow.com/docs/0UE2xgIyFniG7k8I5b1QPg "ServiceNow ITOM Content Service offers extensive visibility of products in your infrastructure. The classification of processes identified by Predictive Intelligence enables wider discovery and weekly updates of new configuration items in the CMDB. Use the Discovery Admin Workspace to review and manage ITOM Content Service suggestions."). : Sharing data on ITOM Content Service The Continuance Delivery System (CDS) is a ServiceNow® technology. It synchronizes data between the Data Services instance---which stores and distributes data---and customer instances, using only processes and SNMP OIDs data. Using the ITOM Content Service feature through the CDS, you can opt in to share application fingerprint process data. This data can be tagged and classified by AI librarians, enabling ITOM Content Service to deliver new CIs every week. Your data is shared with your ServiceNow® instance in a safe environment. No personal information is revealed, and all information is kept anonymous. Participation is optional and you can opt out at any time. Starting with ITOM Content Service version 1.6.2 and Discovery Admin Workspace version 1.11.0, you can also opt in to share Service Info data of mapped candidates For more information, see [Share data on ITOM Content Service](https://www.servicenow.com/docs/PtZO9zRPxW4xRvnJ6s4EQg "Control data sharing by opting in or out of ITOM Content Service sharing options using the Discovery Admin Workspace."). ## Prerequisites {#discovery-workspace-content-360__section_qcw_t43_tbc} Plugins required for ITOM Content Service: * Discovery * Normalization Data Services {#discovery-workspace-content-360__ul_rcw_t43_tbc} *[\>]: and then