---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# AI in Discovery

# AI in Discovery {#ariaid-title1}

Release version: Australia  
Updated July 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
AI-powered features in Discovery help administrators investigate missing CI attributes, diagnose discovery errors, manage certificates, and request firewall rules using automation and generative AI.

Discovery includes several AI-powered
features. All features require ServiceNow Otto for IT Operations Management (ITOM) to be installed.{#exploring-ai-in-discovery__exploring-ai-in-discovery-para-1}  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
{#exploring-ai-in-discovery__table_exploring-ai-in-discovery__entry__4}

| AI feature | Description | Use case | Resources |
|-|-|-|-|
| Pattern diagnostic agentic workflow | Investigates missing CI attributes in pattern-based discovery. The workflow identifies the attribute gap, parses discovery logs, determines the root cause, and suggests a remediation --- all from the ServiceNow Otto panel. Uses two agents: the Pattern diagnostic agent and the EF Remediation Agent. | A discovery administrator notices that a CI attribute is missing and wants to identify the root cause and a fix without manually navigating discovery logs and tables. | [Pattern Diagnostic agentic workflow](https://www.servicenow.com/docs/7MSDqQX8FOOPd9tE24GR3A "The Pattern Diagnostic agentic workflow helps Discovery administrators investigate missing CI attributes. It identifies the gap, parses discovery logs, identifies the root cause, and suggests remediation — without manually navigating log files.") |
| AI Insights for discovery errors | Analyzes current Discovery errors and surfaces the highest-impact and highest-leverage errors in the Discovery Admin Workspace Diagnostics page. Each insight includes a summary of affected schedules and devices, and recommended remediation steps. Powered by ServiceNow Otto for Error Framework. | A discovery administrator wants to quickly identify which errors to resolve first to have the greatest effect on discovery health, without reviewing every error individually. | [Discovery Admin Workspace Diagnostics](https://www.servicenow.com/docs/lDVudWreRZ8s3rW8uKl3Bw "The Diagnostics page helps you prioritize and address errors and anomalies in IP-based and Cloud Discovery schedules.") |
[Table 1. AI features in Discovery]

{#exploring-ai-in-discovery__table_exploring-ai-in-discovery}