---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# AI in Firewall Audits and Reporting

# AI in Firewall Audits and Reporting {#ariaid-title1}

Release version: Australia  
Updated July 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
AI provides an agentic workflow in Firewall Audits and Reporting that helps firewall administrators request new firewall rules using natural language.

Firewall Audits and Reporting includes an AI-powered agentic workflow. This feature requires ServiceNow Otto for IT Operations Management (ITOM) to be installed.{#exploring-ai-in-firewall-audits-reporting__exploring-ai-in-firewall-audits-reporting-para-1}  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
{#exploring-ai-in-firewall-audits-reporting__table_exploring-ai-in-firewall-audits-reporting__entry__4}

| AI feature | Description | Use case | Resources |
|-|-|-|-|
| Firewall Management Task Creation agentic workflow | Uses AI to accept natural-language firewall rule requests, extract required parameters, run a risk analysis, and create a rule task. The risk level determines whether the task is created automatically or requires confirmation. | A firewall administrator wants to request a new firewall rule by describing it in plain language rather than filling out a form manually. | * [Firewall rule requests using agentic workflows](https://www.servicenow.com/docs/iXjZtJMTjloRUIdodmdSZg#firewall-rule-requests-ai-workflow "The Firewall Management Task Creation agentic workflow provides a path to request one or more firewall rules through natural language prompts in the ServiceNow Otto panel.") * [Request firewall rules using agentic workflow](https://www.servicenow.com/docs/iXjZtJMTjloRUIdodmdSZg#request-firewall-rules-agentic-workflow "Use the Firewall Management Task Creation agentic workflow to request one or more firewall rules through natural language prompts in the ServiceNow Otto panel.") |
[Table 1. AI features in Firewall Audits and Reporting]

{#exploring-ai-in-firewall-audits-reporting__table_exploring-ai-in-firewall-audits-reporting}