---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Renew certificates via email

# Renew certificates via email {#ariaid-title1}

Release version: Australia  
Updated February 23, 20256  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Certificate renewal notifications are sent to users configured in the Certificate notification policy table via email 60 days before a certificate expires or after a certificate expires.

## Before you begin

* You must have certificate CSR information to paste or in a .csr or .pem format. If you don't have one, you can instruct the system to generate a new one or use a previous one.
* Role required: pki_admin or admin

## Procedure

1. Open the email and select Renew through email.  
   Opening the link triggers a new email. It's the request to renew the certificate.
2. Open the renewal email.
3. Add the CSR in one of the following ways:  
   * Attach a CSR file in .csr or .pem format.
   * Paste the CSR directly.
   * To generate a new CSR, replace the text in the subject line called \<Renewal Option\> with the text <kbd class="ph userinput">AUTO-CSR</kbd>.  
     Note:  
     This generates a new CSR and the private key is stored securely in your vault.
   * To use the previous CSR, replace the text in the subject line called \<Renewal Option\> with the text <kbd class="ph userinput">RP-CSR</kbd>.  
     Note:  
     The system reuses the CSR from the previous certificate request.
4. Select Send.  
   Your manager receives an email notification for final approval or rejection of the certificate renewal.
5. To approve the certificate renewal request, select Click here to approve in the email.

## Result

The certificate renewal is complete.