---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Request certificates

# Request certificates through CyberArk Certificate Manager SaaS {#ariaid-title1}

Release version: Australia  
Updated December 19, 2024  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Submit a certificate request managed through CyberArk Certificate Manager SaaS using configured routing policies.

## Before you begin

* CyberArk credentials must have been configured. For more information, see [Configure CyberArk Certificate Manager SaaS credentials](https://www.servicenow.com/docs/2BhperW9m9NfQhc7o0xRgA "Configure authentication credentials so Certificate Inventory and Management can communicate with CyberArk Certificate Manager SaaS for automated certificate life-cycle management.").
* Routing policies must have been configured. For more information, see [Create routing policies for CyberArk Certificate Manager SaaS](https://www.servicenow.com/docs/cTuwUL81ZXFqZUf7tEAEXQ "Create routing policies to direct certificate requests to CyberArk Certificate Manager SaaS by matching attributes such as organization, domain, and certificate type to the Routing Policy [sn_disco_certmgmt_routing_policy] table.").
{#request-cert-cyberark-venafi__ul_qqc_tr5_z3c}

Role required: pki_admin, pki_user, or admin.

## Procedure

1. Navigate to AllSelf-ServiceService Catalog.
2. Access the form for requesting a new certificate.
   1. Select Certificate Management.
   2. Select Automated Flow.
   3. Select Request New Certificate (Automated).
3. For the Select how to manage your certificate value, select CyberArk Certificate Manager SaaS.
4. On the Request New Certificate (Automated) form, fill in the fields.  
   For a description of the field values, see [Certificate request form](https://www.servicenow.com/docs/uRlWaPYB46~u~PkzcHvM3w "The Request New Certificate (Automated) and Renew Certificate (Automated) forms enable you to submit or update a Certificate Signing Request (CSR) to be submitted to a certificate authority.").  
   Note:  
   A configured routing policy is applied automatically based on certificate attributes. For more information, see [Create routing policies for CyberArk Certificate Manager SaaS](https://www.servicenow.com/docs/cTuwUL81ZXFqZUf7tEAEXQ "Create routing policies to direct certificate requests to CyberArk Certificate Manager SaaS by matching attributes such as organization, domain, and certificate type to the Routing Policy [sn_disco_certmgmt_routing_policy] table.")
5. Select Submit.
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## Result

The certificate request is routed to CyberArk for processing. The request status is updated in the relevant certificate task as it progresses through the workflow.{#request-cert-cyberark-venafi__request-cert-cyberark-venafi-result-1}

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