---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# URL Discovery insights dashboard

# URL Discovery insights dashboard {#ariaid-title1}

Release version: Australia  
Updated September 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
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## Summary of URL Discovery insights dashboard

The URL Discovery insights dashboard in the Discovery Admin Workspace provides data and analytics on web domains accessed by managed Windows and macOS devices.
It helps ServiceNow customers monitor URL usage to support Software Asset Management (SAM) by visualizing web activity and enabling targeted URL monitoring.
Show full answer Show less  
Access the dashboard via: **Workspaces \> Discovery Admin Workspace \> Insights \> URL Discovery insights for SAM**.

## Prerequisites

* ServiceNow AI Platform (Brazil, Australia, Zurich, or Yokohama release with Patch 6+)
* Software Asset Management Professional plugin (com.snc.samp)
* Agent Client Collector for Visibility - Content (ACC-VC) version 1.8.0 or later
* DEX Browser Extension 4.1.0 enabled on hosts
* Supported browsers: Google Chrome 114+ or Microsoft Edge 96+
* ITOM URL Discovery version 1.1.0 or later
* Discovery Admin Workspace version 1.14.0 or later
* Enable data collection by setting **snitomurldisc.enablefullmonitoring** to True (for ITOM URL Discovery v1.6.0+)
* Required roles: **discoveryadmin** and **admin**

## Key Features

The dashboard offers several visualizations and data tables to support data-driven decision-making:

* **All visited URLs:** Displays total count of URLs visited across managed devices (requires Broad discovery enabled).
* **Top 5 URLs with the most visits:** Bar chart showing the five most visited URLs since a specified date.
* **Targeted URLs visited by category:** Donut chart showing distribution of visits by URL category for URLs configured for monitoring.
* **Targeted URLs visited:** Lists URLs configured for targeted monitoring, with detailed domain-level metrics like total page views, accessed time, and user counts. Metrics are updated daily.
* **Other URLs visited:** Shows non-targeted URLs accessed on managed devices when broad URL discovery is enabled. Users can add URLs from this list to targeted monitoring by specifying domain details such as internal/external status, category, product, publisher, and application service.

## Practical Use and Benefits

This dashboard enables customers to:

* Visualize web domain access patterns on managed devices to inform SAM and IT operations.
* Identify frequently visited URLs and categorize them for compliance or optimization.
* Configure targeted URL monitoring to focus on important domains, associating them with SAM products and application services for enhanced asset visibility.
* Refresh dashboard data on demand to keep insights current with daily aggregation jobs updating metrics.

Adding URLs to targeted discovery requires appropriate roles and detailed metadata entry, ensuring accurate mapping within the SAM context.  
The Discovery Admin Workspace URL Discovery insights dashboard displays captured data and analytics for web domains accessed on managed Windows and macOS devices.

To access the dashboard, navigate to WorkspacesDiscovery Admin WorkspaceInsightsURL Discovery insights for SAM.

## Prerequisites {#url-disco-insights__section_un1_vhg_1cc}

Verify that you have the required setup
:
    * ServiceNow AI Platform: Brazil, Australia, Zurich, or the Yokohama release starting with Patch 6.
    * Software Asset Management Professional plugin (com.snc.samp).
    * Agent Client Collector for Visibility - Content (ACC-VC), starting with v1.8.0.
    * DEX Browser Extension 4.1.0 enabled on the host.
    * Google Chrome 114 or later, or Microsoft Edge 96 or later.
    * ITOM URL Discovery, starting with v1.1.0.
    * Discovery Admin Workspace, starting with v1.14.0.
    {#url-disco-insights__ul_vm5_yhg_1cc}

Enable the data collection

:   Starting with ITOM URL Discovery v1.6.0, set the sn_itom_url_disc.enable_full_monitoring property to <kbd class="ph userinput">True</kbd>.

    Note:  
    In versions of ITOM URL Discovery before v1.6.0, set the sn_acc_vis_content.enable_full_monitoring property instead.

    For more information, see [Collect web usage data using Agent Client Collector for Visibility Content](https://www.servicenow.com/docs/6bZOkm9QrmeovrJZ55Fcdg "Track website visits across your organization and gain visibility into web applications your users access using Agent Client Collector for Visibility Content (ACC-VC).").

## Required ServiceNow AI Platform roles {#url-disco-insights__section_alj_2vr_zbc}

* discovery_admin
* admin
{#url-disco-insights__ul_wdr_zqr_zbc}

## Key features {#url-disco-insights__section_a2r_zqr_zbc}

The URL Discovery insights dashboard enables you to make data-driven decisions through visualizations. The data is extracted from the Application Domain \[sn_acc_vis_content_application_domain\] table.

Select the More options icon (![More options icon]()), then select Refresh to refresh the data for each visualization in this section.
{#url-disco-insights__table_jsk_zl3_cfc__entry__3}

| Report title | Type | Description |
|-|-|-|
| All visited URLs | Data count | Displays the total number of URLs visited across managed devices since a given date. Note: This data count displays only when Broad discovery is enabled. |
| Top 5 URLs with the most visits | Bar chart | Displays the five URLs with the highest visit counts across managed devices since a given date. |
| Targeted URLs visited by category | Donut chart | Displays the distribution of targeted URL visits grouped by URL category since a given date. |
[Table 1. Data visualizations]

{#url-disco-insights__table_jsk_zl3_cfc}  
Note:  
Daily aggregation jobs update domain-level metrics, including total page views and last accessed time. Data may not reflect activity from the current day until the job has run.

## Targeted URLs visited {#url-disco-insights__section_htn_pln_53c}

This section lists the targeted URLs visited across managed devices since a given date. Targeted URLs are those configured for monitoring in WorkspacesDiscovery Admin WorkspaceSettingsURL Discovery. For more information, see [Discovery Admin Workspace Settings](https://www.servicenow.com/docs/oIyIPo_MBQKGNGgB0fzRbw "The Settings page enables you to customize and manage high-level Discovery properties so they’re tailored to meet your specific needs.").  
Select a URL from the list to open its domain details page, which displays domain-level usage metrics including total page views, total accessed time, last accessed time, and the number of distinct users.  
Note:  
These metrics are aggregated per domain by the daily aggregation job and may not reflect current-day activity until the job runs.
Select the filter icon (![filter icon]()) to apply filters to the table.

## Other URLs visited {#url-disco-insights__section_bkx_qln_53c}

The Broad URLs visited list displays URLs accessed on managed devices that aren't in the targeted URLs list and is populated only when broad URL discovery is enabled. The list includes the URL and the number of hits recorded for each domain. To add a URL to your targeted discovery list, select the check box next to the URL and select Add to targeted discovery. In the dialog, enter the following information:{#url-disco-insights__table_u4h_nhy_v3c__entry__2}

| Field | Description |
|-|-|
| Internal or External | Whether the domain is internal or external. The default value is External. |
| Category | The URL category to assign to the domain. The Entity Categories \[sn_acc_vis_content_entity_category\] table populates the available categories. |
| Product | The product associated with the domain. The Software Products \[samp_sw_product\] table populates the available products. Note: Beginning with URL Discovery v1.2.1, this field is optional. However, if you select a product, Application Service is set to a required field. |
| Publisher | The publisher of the product associated with the domain. |
| Application Service | The application service associated with the domain. The Service Instances \[cmdb_ci_service_auto\] table populates the available services. Note: Beginning with URL Discovery v1.2.1, this field is optional unless a Product is selected. |
[Table 2. Targeted discovery]

{#url-disco-insights__table_u4h_nhy_v3c}

Select Save to add the URL to the Targeted URL discovery. The URL is then monitored and appears in the Targeted URLs visited tab.

Select the filter icon (![filter icon]()) to apply filters to the table.  
Note:  
Mapping a SAM product to a URL requires the sam_user role.

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