---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Event and Alert dashboard

# Event and Alert dashboard {#ariaid-title1}

Release version: Australia  
Updated July 16, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Event and Alert dashboard

The Event and Alert dashboard leverages Performance Analytics to deliver real-time insights into events and alerts within Event Management.
It enables ServiceNow customers to monitor key trends, outcomes, and the most impacted Configuration Items (CIs) to improve operational visibility and incident management.
This dashboard highlights critical metrics such as noise reduction, alert grouping coverage, and top alert sources to help optimize alert handling and reduce noise.
Show full answer Show less  

## Prerequisites and Setup

* The **AIOps Experience (snsowaiops)** application must be installed, as it includes the necessary Event Management and Performance Analytics components.
* Required roles to access and manage the dashboard include **evtmgmtadmin** and **evtmgmtoperator**.
* To enable partial historical data collection, run the **\[PA EM\] Historic Data Collection** job once via Performance Analytics Administration.

## Accessing the Dashboard

* Navigate via **All \> AIOps Dashboards \> AIOps Operational \> Events and Alerts**.
* Or, open the Service Operations Workspace and select the AIOps Dashboards icon; the Events and Alerts tab is selected by default.

## Use Cases and Roles

* **evtmgmtadmin or admin:** Can edit the dashboard, assign view and share permissions.
* **evtmgmtoperator or admin:** Can view the dashboard and drill down into events and alerts to track trends, outcomes, and impacted CIs.

## Key Metrics and Visualizations

The dashboard presents multiple breakdowns to support operational decision-making:

* **Noise reduction (events to alerts compression):** Line graph showing the effectiveness of reducing events into alerts.
* **Alerts grouping coverage:** Line graph depicting the percentage of alerts aggregated into groups over time.
* **Incident compression rate:** Line graph reflecting the proportion of alerts resolved without triggering incidents.
* **Top 20 alert sources (last 7 days):** Bar chart categorizing alerts by source and severity.
* **Top 20 event sources (last 5 days):** Bar chart showing event counts per source and severity.
* **Alerts without CI (last 7 days):** Line graph counting alerts lacking Configuration Item binding.
* **Alerts grouping (last 7 days):** Bar chart showing distribution of grouped alerts.

## Most Impacted Configuration Items

This section identifies CIs most affected by alerts, providing details such as:

* CI name, classification (e.g., application service), and location.
* Number of associated alerts.
* Owner and support group responsible for resolution.

By focusing on the most impacted CIs, organizations can prioritize resources and expedite incident resolution, thereby maintaining system stability and performance.  
The Event and Alert dashboard uses Performance Analytics to provide real-time visibility into events and alerts in Event Management, showcasing key trends, outcomes, and the most impacted configuration items. It highlights metrics such as noise reduction, alert grouping coverage, and top alert sources.

Run the \[PA EM\] Historic Data Collection job once to enable the partial collection of historical Event Management data:

1. Navigate to AllPerformance Analytics AdministrationData CollectorJobs.
2. Select \[PA EM\] Historic Data Collection.
3. Select Execute Now.
{#event-and-alert-processing-dashboard__ol_ccb_xbg_2cc}

## Prerequisites {#event-and-alert-processing-dashboard__section_h2z_qvd_xbc}

Ensure that the AIOps Experience
\[`sn_sow_aiops`\] application is installed. The application installs the
Event Management and Performance Analytics components required for the dashboard. For
installation instructions, see [Install Service Operations Workspace for ITOM application](https://www.servicenow.com/docs/fx2RmfoadW8qnB6R9Il28w "You can install the AIOps Experience [sn_sow_aiops] application to get Service Operations Workspace for ITOM if you have the admin role. The application includes demo data and installs related ServiceNow Store applications if they are not already installed.").

## Required ServiceNow AI Platform roles {#event-and-alert-processing-dashboard__section_u4b_mvm_xxb}

* evt_mgmt_admin
* evt_mgmt_operator
{#event-and-alert-processing-dashboard__ul_etd_z4j_byb}

## Access the Events and alerts dashboard {#event-and-alert-processing-dashboard__section_w4b_mvm_xxb}

To open the dashboard, use one of the following methods:

* Navigate to AllAIOps DashboardsAIOps OperationalEvents and Alerts.
* Navigate to WorkspacesService Operations Workspace and select the AIOps Dashboards icon (![AIOps Dashboards icon.]()).

  By default, the Events and Alerts tab is selected.
{#event-and-alert-processing-dashboard__ul_bdn_yhg_1yb}

## Use cases {#event-and-alert-processing-dashboard__section_x4b_mvm_xxb}

For examples of how different people in your organization would use this dashboard, see these use cases.{#event-and-alert-processing-dashboard__table_s1z_qhf_1yb__entry__2}

| User | Dashboard use |
|-|-|
| evt_mgmt_admin or admin | Edit the dashboard and grant view and share permissions. |
| evt_mgmt_operator or admin | View the dashboard and details of the records contained in it to visualize and track events, alerts, trends, outcomes, and the most impacted Configuration Items in your organization. |
[ ]

{#event-and-alert-processing-dashboard__table_s1z_qhf_1yb}

## Breakdowns {#event-and-alert-processing-dashboard__section_apb_mvm_xxb}

Breakdowns available in the Event and Alert dashboard are:  
* Trends
* Outcomes
{#event-and-alert-processing-dashboard__ul_t4y_rz2_qyb}

## Reports {#event-and-alert-processing-dashboard__section_xyl_b4z_xxb}

{#event-and-alert-processing-dashboard__table_yyl_b4z_xxb__entry__3}

| Title | Type | Description |
|-|-|-|
| Noise reduction (events to alerts compression) | Line graph | The compression rate from events to alert creation. The higher the number, the fewer alerts are being created. |
| Alerts grouping coverage | Line graph | The percentage of alerts aggregated into grouped alerts over time. |
| Incident compression rate | Line graph | The percentage of alerts that did not result in incident creation. A higher percentage means more alerts were resolved without generating incidents. |
| Top 20 alert sources (last 7 days) | Bar chart | The number of alerts per source categorized by severity over the last 7 days. |
| Top 20 event sources (last 5 days) | Bar chart | The number of events per source categorized by severity over the last 5 days. |
| Alerts without CI (created on last 7 days) | Line graph | The number of alerts without CI binding created over the last 7 days. |
| Alerts grouping (last 7 days) | Bar chart | The distribution of grouped alerts over the last 7 days. |
[ ]

{#event-and-alert-processing-dashboard__table_yyl_b4z_xxb}

## Most impacted Configuration Items {#event-and-alert-processing-dashboard__section_g2x_tz2_qyb}

The Most Impacted Configuration Items section of the Event and Alert dashboard provides a comprehensive overview of the configuration items (CIs) that are most impacted by the issue. This section lists key details such as the name
of each CI, the number of associated alerts, their classification (such as application service), and location. Additionally, it identifies the owner and support group responsible for each CI, facilitating targeted and efficient
incident resolution. By highlighting the most impacted CIs, this section helps prioritize critical assets and resources. This ensures that the most significant issues are addressed promptly to maintain system stability and
performance.

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