---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View an alert analysis by ServiceNow Otto

# View an alert analysis by ServiceNow Otto in Express List {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View an alert analysis created using generative AI. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.

## Before you begin

Install the ServiceNow Otto for ITOM plugin. For more information, see [Install the ServiceNow Otto for IT Operations Management (ITOM) application](https://www.servicenow.com/docs/hwRPYCUe1vf5jAprSqnh1Q "Install the ServiceNow Otto for IT Operations Management (ITOM) application.").  
Note:  
Currently, ServiceNow Otto for ITOM only supports tag-based, CMDB, Log Analytics, Mixed, Automated, and Network Traffic-based alert groups. For all other alert group types, it only analyzes the parent alert.  
Important:  
This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

Role required: evt_mgmt_operator

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. In the navigation bar, select the Express List icon (![Express List icon.]()).
3. In the Active alerts list, select the information icon (![Information icon.]()) next to the alert.
4. On the preview panel Info tab, select Analyze in Alert analysis by ServiceNow Otto.
5. View the information provided in the Alert analysis.
6. **Optional:** Use the Alert analysis icons to perform related tasks.  
   {#alert-summary-now-assist-express-list__table_om4_wwz_n1c__entry__2}

   | Icon | Description |
   |-|-|
   | ![Copy to clipboard icon.]() | Copy the content of the alert analysis to the clipboard. |
   | ![Refresh icon.]() | Refresh the alert analysis. Note: Refreshing regenerates the results. Past results are deleted. |
   [Table 1. Alert analysis icons]

   {#alert-summary-now-assist-express-list__table_om4_wwz_n1c}
{#alert-summary-now-assist-express-list__steps_bbx_hwz_n1c}

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