---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Application services in Event Management

# Application services in Event Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
An application service is a set of interconnected applications and hosts which are
configured to offer a service to the organization.

For general information on application services, see [Application services](https://www.servicenow.com/docs/access?context=application-services&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
* **[Manually create an application service in Event Management](https://www.servicenow.com/docs/ZNxKhxYoayjD9v8laB4OqQ)**   
  You can manually create an application services. Event Management can use application services to monitor service performance and identify health issues.
* **[Convert manual services to application services](https://www.servicenow.com/docs/4fTqi6ILUassSjHcxwe2wA)**   
  You can convert existing manual services to application services. Event Management can use application services to monitor service performance and identify health issues.
* **[Convert manual services to application services using API](https://www.servicenow.com/docs/MUCLgYUu~Frd00VbqgwMSw)**   
  You can use a JavaScript API to convert existing manual services to application services. Event Management can use application services to monitor service performance and identify health issues.
* **[Configuring CIs in a manual service as a manual cluster](https://www.servicenow.com/docs/H4Xr3WcsCvnH1LhwGQP4LQ)**   
  Configure or modify a CI as a specific CI or a generic CI class in a manual service (that was not discovered automatically) as a manually defined cluster. A manual cluster delivers redundancy capabilities and provides continued operations if one or more CIs fail.
* **[Create an alert query](https://www.servicenow.com/docs/BgDHPgTIF6NRrHMjiI5nVA)**   
  An alert query is a set of alerts that meet specific criteria for a particular service.
* **[Create an application service group](https://www.servicenow.com/docs/lB5XUw93FhL~z7R2iPQmQw)**   
  Create service groups to combine similar services. Organize services by groups to perform actions simultaneously on multiple services and to control user access to services.
* **[Assign a role to a service group](https://www.servicenow.com/docs/MWZOyyr_eYCYhbp2wUw~3A)**   
  Assign an Event Management role to the application service group to ensure that group members can manage and act on alerts.
* **[Activate and configure Service Mapping for top-down discovery](https://www.servicenow.com/docs/QtvGWiBD~pG9hlMvEvp3BQ)**   
  A top-down discovery provides a list of CIs and their interrelationships. This information is useful for managing software services and hardware issues that are associated with alerts.
* **[Configure email notifications for service severity changes](https://www.servicenow.com/docs/daS3sCsKpTlMc7TS1u8OIw)**   
  Configure an email notification to notify users when there is an application service severity change.