---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Create integration account

# Create integration account {#ariaid-title1}

Release version: Australia  
Updated December 19, 2024  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a dedicated account with the evt_mgmt_integration role for third-party monitoring systems to push events to ServiceNow.

## Before you begin

Verify you have installed the ITOM
AIOps and ServiceNow Otto for IT Operations Management (ITOM) plugins.

Ensure you're in the Configure IT Operations Management page.

Role required: evt_mgmt_admin

## About this task

A dedicated integration account ensures third-party monitoring systems have secure, stable, and appropriately scoped access to push events into ServiceNow without relying on personal user accounts.  
Note:  
Create an integration account user only if you plan to use basic authentication. This step is not required if you're using API keys or OAuth. If you prefer those methods, refer to the corresponding documentation for setup instructions.

## Procedure

1. Navigate to Configuration SummaryEvent ManagementPlatform foundations.
2. Expand Platform foundations.
3. Select Integration account.
4. Select Create account.  
   The Create integration account page opens.
5. In the User ID field, enter the account id or the name of the account.
6. In the Password field, enter the password for the integration account.
7. Select Create account.  
   The integration account is created.
8. To complete the setup, select Mark as configured.
{#create-integration-account__steps_v31_n3x_1jc}

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