---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Integrate ThousandEyes with OAuth authentication

# Integrate ThousandEyes with OAuth authentication {#ariaid-title1}

Release version: Australia  
Updated September 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create credentials in the instance and configure the ThousandEyes
webhook.

## Before you begin

Role required: web_service_admin

## Procedure

1. Navigate to AllSystem OAuthApplication Registry and then select New.
2. Select Create an OAuth API endpoint for external clients.
3. Copy the automatically generated field Client ID.  
   The Client ID is used when configuring the ThousandEyes SeviceNow integration.
4. Unlock the Redirect URL field and assign the value: https://app.thousandeyes.com/webhooks-oauth-callback/
5. Configure the Access and Refresh token lifespans by providing a value in seconds.
6. In ThousandEyes, navigate to ManageAlert Rules.
7. Open an alert rule and select the Notifications tab.
8. Under Webhooks, select Configure Webhooks or Edit webhooks, and then select Add New Webhook.
9. Complete the following fields:  

   Name
   :   Enter a name for the webhook.

   URL
   :   https://\<instance-name\>.service-now.com/api/sn_em_connector/em/inbound_event?source=thousandeyes

   Auth Type
   :   Select OAuth.

   Auth URL
   :   https://\<instance-name\>.service-now.com/oauth_auth.do

   Client ID
   :   Paste the Client ID generated in the ServiceNow instance.
10. Select Get Token.
11. When the ServiceNow authorization page opens, sign in and select Allow.
12. Test and save the webhook.

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