---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Alert group automations

# Alert group automations {#ariaid-title1}

Release version: Australia  
Updated December 19, 2024  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure grouping rules to automatically consolidate related alerts into single actionable items for more efficient incident management.

## Before you begin

Verify you have installed the ITOM
AIOps and ServiceNow Otto for IT Operations Management (ITOM) plugins.

Ensure you're in the Configure IT Operations Management page.

Role required: evt_mgmt_admin or evt_team_operator

## About this task

Alert grouping rules automatically combine related alerts that represent the same underlying issue or event. This reduces alert volume and helps operations teams focus on resolving the root cause rather than managing multiple
individual alerts for the same problem.

## Procedure

1. Navigate to Configuration SummaryEvent ManagementReduce Noise.
2. Expand Reduce Noise.
3. Select Group alerts.  
   A list of group alert automations appears.
4. Select +Create automation.  
   The Group alerts page opens.

   You can use the suggested grouping automations to create your grouping automation. If you have the ServiceNow Otto for IT Operations Management (ITOM) plugin installed, select Configure with AI from the top-right of the page and ask the ServiceNow Otto chatbot to create an automation. The created automation appears in the list of automations.

   For more information on group automation, see [Create Group automation](https://www.servicenow.com/docs/dzmFiicpe800NSz3XP_fGw "Grouping automation helps you manage alerts more effectively by collecting similar alerts together. This makes it easier to see patterns, quickly identify issues, and respond efficiently. By organizing alerts in this way, you can reduce alert noise, identify root causes, and assign them to the appropriate teams.").
5. To complete the setup, select Mark as configured.

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