---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Launch a web application for an alert

# Launch a web application for an alert in Service Operations Workspace for ITOM {#ariaid-title1}

Release version: Australia  
Updated July 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Launch a web application that was configured in an alert management rule to quickly access necessary tools, improving response times and efficiency.

## Before you begin

Role required: evt_mgmt_operator or evt_mgmt_admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. From the navigation bar, select the Express list icon ![]().
3. Select the alert number to open it.  
   The alert opens in a separate tab, displaying the Overview subtab. In the right panel, the Utilities tab is selected by default.
4. In the Utilities section, select the web application to launch the app.  
   Note:  
   For information on how to add a web application that can be launched, see [Create an alert management rule](https://www.servicenow.com/docs/lhzFY54e4qurWPK1U4~kpQ "Create an alert management rule to track alerts and resolve them by determining the required response, for example, to open an incident or launch remediation action.").
{#launch-a-web-application-for-an-alert-in-service-operation-workspace__steps_t52_y5f_hwb}

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