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sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

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ft:locale :

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ft:publication_title :

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---

# Accelerate alert resolution with past incident analysis

# Accelerate alert resolution with past incident analysis {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use AI to investigate relevant past incidents and present effective strategies used to resolve them.
ServiceNow Otto queries historical records to find past incidents and analyzes their frequency, criticality, work notes, and resolution. It presents a summary of the most relevant related incidents in the ServiceNow Otto panel. The summary includes resolution strategies used, as well as contact details for individuals or teams who resolved the incidents and could assist with the current alert. The information
provided helps you better understand the context and significance of the current alert and work more efficiently toward resolving it.