---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Analyze alert impact agentic workflow

# Analyze alert impact agentic workflow {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Analyze alert impact agentic workflow

The Analyze alert impact agentic workflow leverages AI agents to help ServiceNow customers efficiently investigate alerts by providing detailed context.
It integrates with observability tools like Dynatrace, Kentik, and New Relic to surface critical information such as alert severity, potential root causes, ownership, and impact.
This enables faster, informed responses, better communication with stakeholders, and clearer prioritization of issues.
Show full answer Show less  

## Key Features

* **Integration with Observability Tools:** AI agents gather and correlate data from multiple observability platforms to provide comprehensive alert insights.
* **Alert Impact Analysis:** Understand the severity and scope of alerts, including recent deployments that might be related to issues.
* **Ownership Identification:** Surface relevant services and responsible teams to streamline accountability and collaboration.
* **Stakeholder Communication Support:** Generate clear and actionable information to facilitate communication with stakeholders.
* **Configuration and Customization:** The workflow can be duplicated and modified as needed, but all AI agents and instructions must be updated accordingly.
* **Default Activation:** This agentic workflow is enabled by default in AI Agent Studio, allowing immediate use without additional setup.

## Using the Analyze alert impact agentic workflow

* Access the workflow via AI Agent Studio under All \> AI Agent Studio \> Create and manage, then select Analyze alert impact.
* Manage settings such as key requirements, security controls, and triggers directly within the workflow interface.
* Enable the ServiceNow Otto panel to visualize AI agent interactions and receive analysis results.
* Test the workflow by querying alert impact information, which generates AI-driven chat responses and logs decision-making details.
* Use the generated insights to take action or ask further questions about alerts, improving incident response efficiency.

## AI Agents Involved

* **SRE Investigate AI Agent:** Coordinates multiple observability and network agents to collect and correlate investigation data.
* **Observability Agents:** Retrieve data directly from the observability vendor tied to the alert to provide relevant context. These agents require additional configuration detailed in the ServiceNow Otto documentation.

## Next Steps for Customers

To get started, access the workflow in AI Agent Studio, review and customize key settings as needed, enable the ServiceNow Otto panel, and begin running alert impact analyses. Ensure observability agents are configured properly to maximize data quality and insights. Use the generated information to improve alert triage, root cause analysis, and communication across teams.  
Use the analyze alert impact agentic workflow to investigate an alert and get the context that you need to respond efficiently.

## Analyze alert impact agentic workflow overview {#now-assist-itom-agentic-aia__section_u51_pkb_x2c}

The analyze alert impact agentic workflow uses AI agents to interact with observability tools, such as Dynatrace, Kentik, and New Relic. The agents surface information to help you do the following:  
* Understand the severity and impact of alerts.
* Find potential root causes using insights, such as recent deployments.
* Identify ownership by surfacing relevant services and responsible teams.
* Support stakeholder communication with clear, actionable information.
{#now-assist-itom-agentic-aia__ul_pqv_vlb_x2c}

Use the information on this page to learn about the agents related to the analyze alert impact agentic workflow. To modify the analyze alert impact agentic workflow, [duplicate it](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) and adjust the settings.  
Important:  
When you modify an agentic workflow, AI agent, or tool, make sure that you update all instructions accordingly.

## Analyze alert impact agentic workflow {#now-assist-itom-agentic-aia__section_fyb_3nb_x2c}

Investigate an alert and get insights into its severity, impact, ownership, and root causes.

To access the agentic workflow in AI Agent Studio:  
1. Navigate to AllAI Agent StudioCreate and manage.
2. Select Analyze alert impact.
{#now-assist-itom-agentic-aia__ol_cjl_4nb_x2c}

The Analyze alert impact page lets you manage the agentic workflow, including defining key requirements, defining security controls, and adding triggers.
Important:  
This agentic workflow is turned on by default. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## AI agents used in the analyze alert impact agentic workflow {#now-assist-itom-agentic-aia__section_n25_b4b_x2c}

The analyze alert impact agentic workflow uses observability AI agents to gather information from alerts and request insights. The observability AI agents require additional configuration. For configuration procedures and detailed
information about the data returned by these agents, see [Configure observability agents for ServiceNow Otto](https://www.servicenow.com/docs/l~OvqgsDUPzjlxROeienvQ "Configure observability agents for third-party application performance monitoring (APM) or network performance monitoring (NPM) vendors. These agents are used by the analyze alert impact agentic workflow and the AIOps AI specialist.").
{#now-assist-itom-agentic-aia__table_vyp_stk_x2c__entry__2}

| AI agent | What it does |
|-|-|
| SRE Investigate AI Agent | Coordinates observability and network agents to collect and correlate investigation findings. |
| Observability agents | Retrieves data from the observability vendor associated with the alert. For details, see [Configure observability agents for ServiceNow Otto](https://www.servicenow.com/docs/l~OvqgsDUPzjlxROeienvQ "Configure observability agents for third-party application performance monitoring (APM) or network performance monitoring (NPM) vendors. These agents are used by the analyze alert impact agentic workflow and the AIOps AI specialist."). |
[Table 1. AI agents and their roles]

{#now-assist-itom-agentic-aia__table_vyp_stk_x2c}

## Generating the alert analysis {#now-assist-itom-agentic-aia__section_pbz_w4b_x2c}

In the agentic workflow record:  
1. Review the information in the Define key requirements, Define security controls, and Add triggers screens, make the necessary updates, and then select Continue.
2. In the Select channels and status screen:
   1. Turn on the ServiceNow Otto panel display.
   2. Select Save and test.
   {#now-assist-itom-agentic-aia__ol_cxt_xgk_qhc}
3. Test the agentic workflow by asking a question, for example, `What is the impact of Alert0010056NR?`
4. Select Continue to Test Chat Response.

   The page shows the chat responses, visualizes the AI agents involved, and lists the AI agent decision logs.
{#now-assist-itom-agentic-aia__ol_bxt_xgk_qhc}

In AI Agent Studio, you get notified when the analysis is generated. You can then act on the information or ask more questions about the alert. For more information about using the agentic workflow in the ServiceNow Otto panel, see [Analyze alert impact in the ServiceNow Otto panel](https://www.servicenow.com/docs/9sWFxRUeZwM~GX3sozz7mg "Learn how to use the analyze alert impact agentic workflow in the ServiceNow Otto panel. The agentic workflow helps you investigate an alert and get the context that you need to respond efficiently.").

*[\>]: and then