---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure

# Configure ServiceNow Otto for IT Operations Management (ITOM) {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable Event Management users to view alert analyses that ServiceNow Otto for ITOM creates using generative AI.  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
* **[Configure the manage alerts autonomously agentic workflow](https://www.servicenow.com/docs/rAdBIHRb3keSFwRy1DbGsQ)**   
  Configure an alert management rule to operate the manage alerts autonomously agentic workflow manually or automatically.