---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Event Management Operator Tutorial

# Event Management Operator Tutorial {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As an Event Management operator, your role is to find alerts, analyze
them, and take action to help resolve the underlying issue.  
Note:  
The Operator Workspace interface is available only to customers who have upgraded from a release prior to the Utah release. New customers as of the Utah release can use the Service Operations Workspace for ITOM, which offers an enhanced UI for managing alerts.

## Take the tutorial {#operator-guide-em__section_yyd_jfg_gdb}

Before you can work as an operator, take a tutorial to become familiar with several Event Management concepts. The tutorial helps you understand what operators typically do on a regular basis.

Start the tutorial by clicking the first lesson:  

|-|-|
| Lesson 1 | [An overview of events and alerts](https://www.servicenow.com/docs/9VDXseLu3v2nFFpk848JkQ "Understand how alerts are generated from events, what to look for in an alert, and how alerts can be grouped together.") |
| Lesson 2 | [An overview of application services](https://www.servicenow.com/docs/sQl9gkhMf3VmiRLfdFcx9A "As an Event Management operator, you need to understand what application services are.") |
| Lesson 3 | [Event Management operator workspaces](https://www.servicenow.com/docs/whgdKTiqN_C8~0TlRW6Wjw "As an Event Management operator, your primary work environment is the Service Operations Workspace dashboard.") |
| Lesson 4 | [What operators do](https://www.servicenow.com/docs/KyCbidbjqvC8fHwP60vGqw "As an Event Management operator, your typical workflow involves three phases: analyzing an alert and its effect on application services, taking some type of action, and making sure the alert is finally closed.") |
[ ]

{#operator-guide-em__table_or3_vg3_3db}
* **[An overview of alerts for Event Management operators](https://www.servicenow.com/docs/9VDXseLu3v2nFFpk848JkQ)**   
  Understand how alerts are generated from events, what to look for in an alert, and how alerts can be grouped together.
* **[Application services for Event Management operators](https://www.servicenow.com/docs/sQl9gkhMf3VmiRLfdFcx9A)**   
  As an Event Management operator, you need to understand what application services are.
* **[Event Management operator environment](https://www.servicenow.com/docs/whgdKTiqN_C8~0TlRW6Wjw)**   
  As an Event Management operator, your primary work environment is the Service Operations Workspace dashboard.
* **[What Event Management operators do](https://www.servicenow.com/docs/KyCbidbjqvC8fHwP60vGqw)**   
  As an Event Management operator, your typical workflow involves three phases: analyzing an alert and its effect on application services, taking some type of action, and making sure the alert is finally closed.
* **[Advanced tasks for the Event Management operator](https://www.servicenow.com/docs/F_9qb_cYZJOL_sHem6KA0A)**   
  As an Event Management operator, you might need to perform additional tasks that are outside of your typical workflow, or tasks that you need to perform only once.