---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Remove application services from impact calculation

# Remove application services from impact calculation {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Exclude specific application services from impact calculation to reduce noise and focus on critical components.

## Before you begin

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

## About this task

Removing or deleting a record from the list won't necessarily exclude the application service from impact calculation if the CMDB class still exists in em_impact_inclusion_class.list. Even if the class exists in em_impact_inclusion_class.list, the application service is not considered for impact
calculation. This applies if the application service's status is set to Calculate Impact = false in em_impact_filter_service.list.

For the application service that you want to exclude from the impact calculation, add the
application service with Calculate Impact = false, or change the Calculate Impact = false, if this record already exist. The
procedure shows how to configure this setting.

## Procedure

1. Navigate to All and search for <kbd class="ph userinput">em_impact_filter_service.list</kbd>.  
   The Impact Filter Services page opens.
2. For the application service that you want to exclude from the impact calculation, change the Calculate impact status of the application service to false.  
   This keeps the application service record in the list but excludes it from impact calculation.
{#remove-impact-cal-services__steps_hkj_s2v_lfc}