---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Reopen alert closed by AI Specialist

# Reopen alert closed by AI Specialist {#ariaid-title1}

Release version: Australia  
Updated November 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reopen an alert that the AIOps AI Specialist auto-closed as noise so it bypasses the noise classifier and runs the full investigation pipeline. Your override is honored for the alert's entire lifecycle, preserved in the audit
trail, and fed back to improve future classification accuracy.

## Before you begin

[AIOps AI Specialist](https://www.servicenow.com/docs/5EyX7ynUAJBd~MK0J7BAVA "The AIOps Manager can create, configure, and manage an AI specialist. AI specialist is an AI-powered team member (not human) that works alongside your operators, handling routine alert triage so your people can focus on what requires human judgment.")

Role required: evt_mgmt_operator, evt_mgmt_admin

## About this task

When the AI Specialist classifies an alert as noise, it closes the alert automatically. If you determine the alert is significant, reopen it. Reopening tells the system the classification was wrong, so the alert is not
classified as noise again. Instead, it runs through the full investigation as if it were new and significant, and your decision helps improve future classification.

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. From the navigation bar, select the Express list icon ![]().
3. Open an alert that was closed by AI and you want to reopen.  
   When an alert is auto-closed by the AIOps AI Specialist, its reasoning appears under the Overview tab in the Summary section. If you determine the alert is significant, reopen it. The alert can be reopened by selecting the Reopen link provided following the reasoning or you can reopen the alert from the Details tab as shown in the procedure.
4. Select the Details tab.  
   In the Activity section, the work note states the alert is closed by an AI Specialist. The State field shows Closed.
5. Change the State field value to Reopen.  
   Note:  
   Select Reopen, not Open. Reopen is the state transition the system watches for to trigger the classifier bypass and full investigation pipeline. Setting the state to Open does not register as an operator override of the AI close, so the alert would not be guaranteed the bypass-and-reinvestigate treatment.

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