---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Install ITOM

# Install ITOM using ServiceNow Otto for Setup {#ariaid-title1}

Release version: Australia  
Updated March 16, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ServiceNow Otto for Setup provides a guided setup experience to install and configure IT Operations Management.

## ServiceNow Otto for Setup for ITOM overview {#exploring-nowassist-setup-itom-aiops__cf-exploring-parent-overview}

You access ServiceNow Otto for Setup from the Admin Home page. The Manage your products section organizes your licensed ServiceNow products into dedicated spaces for focused setup and configuration. Select IT Operations Management to access tailored administrative tools and overviews.

The Welcome! Let's get started section walks first-time administrators through the initial ITOM setup process. Select Start setup to install all required applications and plug-ins needed to begin managing your IT infrastructure.

Instance information provides visibility into your ITOM setup progress, including installed applications, available entitlements, and ServiceNow Otto skill deployment status. This helps administrators track implementation milestones and verify that all required components are properly configured.

The Resources section helps you build foundational knowledge of ITOM. Watch an introductory video to get a quick overview of ITOM capabilities before diving into configuration.

General guidelines: Access strategies and guidelines for deploying, configuring, and optimizing ITOM to get the most out of your implementation.

Documentation: Find comprehensive guides, technical references, and general guidelines to support your ITOM setup and ongoing administration.

Community: Connect with other ServiceNow users and experts to share insights, ask questions, and get advice on ITOM.

## Install and configure ITOM applications {#exploring-nowassist-setup-itom-aiops__section_cgg_s5f_kjc}

Once you use ServiceNow Otto for Setup to install ITOM, you can also use it to install [ITOM Visibility](https://www.servicenow.com/docs/ZxnlEGNtKwEoUdC_0lEN7g "The ServiceNow ITOM Visibility product consists of ServiceNow Discovery, Firewall Audits and Reporting, Certificate Inventory and Management, Service Mapping, Cryptographic Asset Compliance, AI Agent Topology Mapping, ITOM Content Service, Tag Governance, Cloud Discovery Workspace, and Cloud License Estimator applications. Discovery and Service Mapping give you a unified, connected view of your entire IT network and the services that it supports. The Service Graph Connectors and CMDB 360 applications provide data to ITOM Visibility.") and [AIOps](https://www.servicenow.com/docs/sfcP9WUbiixqUaS~MGbIfg "ITOM AIOps enables IT operations teams, site reliability engineers, and DevOps professionals to proactively monitor, analyze, and optimize the health and performance of their IT infrastructure and services."). Then, use the ITOM Configuration Console to configure [Discovery](https://www.servicenow.com/docs/9QBMGMlryiTxC9Z~LHNtzg "The ITOM Configuration Console gives administrators a single place to complete all Discovery setup steps, from assigning administrators to scheduling discovery runs. The console contains two modules: Discovery and Event Management.") and [Event Management](https://www.servicenow.com/docs/~ENk91SAgpEGC50n75IDJg "The ITOM Configuration console gives administrators a single place to complete all Event Management setup steps — from installing plugins to configuring alert automations."), two essential ITOM applications.