--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Configuring # Configuring Health Log Analytics {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Configuring Health Log Analytics Health Log Analytics (HLA) enables administrators to set up, configure, and manage log data streaming and analysis within the ServiceNow platform. Proper configuration ensures that log data from external sources is ingested, processed, and mapped effectively to provide actionable insights and alerts about system health. Show full answer Show less ## Setup and Configuration Tasks * **Install Health Log Analytics:** Request installation from ServiceNow Customer Support to add the HLA application to your instance. * **Configure Data Inputs:** Stream raw log messages from external sources into ServiceNow. This can be done via: * Integrations Launchpad, which offers a unified interface for setup. * Guided setup within Health Log Analytics. * Manual configuration of data inputs. * **MID Server Requirements:** Ensure MID Server system requirements and log ingestion capabilities are enabled for log data ingestion. Also, verify proxy prerequisites if applicable. * **Log Data Modification:** Edit raw log messages before processing on the MID Server to improve data quality. * **Mapping Logs to Context:** Map logs to service instances and components to contextualize alerts. Automatic mapping can be disabled in favor of manual scripting. * **Refine Source Type Structure:** Customize how HLA extracts properties and detects anomalies by reclassifying auto-classified properties and adjusting labels to enhance machine learning accuracy. * **Troubleshooting:** Identify and resolve log streaming issues to confirm proper data flow into your instance. * **Optional Advanced Configuration:** Perform additional setup tasks beyond the mandatory configurations to optimize HLA performance. ## Administration Ongoing administration tasks are essential to maintain efficient operation of Health Log Analytics. This includes monitoring system health, managing data inputs, and ensuring the continuous accuracy of log mappings and anomaly detection. As an administrator, set up and configure Health Log Analytics for operators to use, and carry out administration tasks to confirm that the system runs efficiently. ## Configuration overview {#hla-configuring__cf-config-parent-checklist} Complete the following tasks for a successful setup and configuration of Health Log Analytics. Important: Regardless of how you implement Health Log Analytics, for log data ingestion via a MID Server you must first configure [MID Server system requirements](https://www.servicenow.com/docs/access?context=r_MIDServerSystemRequirements&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) and ensure that the MID Server log ingestion capability is enabled. For MID Server proxy requirements, see [MID Server proxy preconditions for streaming logs to Health Log Analytics](https://www.servicenow.com/docs/ABTkgBBb_rApO0tpbkZVEg "Requirements for using a MID Server proxy to stream log data to Health Log Analytics."). Setup and configuration tasks: 1. [Install Health Log Analytics (HLA)](https://www.servicenow.com/docs/kNvSnRVpNxWCt7Z5wI9W0w "Install Health Log Analytics by requesting ServiceNow HLA installation from ServiceNow Customer Support."). Install the Health Log Analytics application. 2. Set up log data inputs for streaming raw log messages from external sources into your ServiceNow instance. You're encouraged to integrate data inputs with Health Log Analytics from the Integrations Launchpad. This tool provides a unified interface for convenient integration setup: * [Set up integrations for Health Log Analytics from the Integrations Launchpad](https://www.servicenow.com/docs/NEe1QyWtmaSye1zXdr5Btw "Set up integrations from the Event Management Integrations Launchpad in Service Operations Workspace for ITOM."). Alternatively, you can set up data inputs in one of the following ways: * [Set up data inputs in Health Log Analytics using guided setup](https://www.servicenow.com/docs/cuqjTQlnvB1E5S8EIIzQTA "The Health Log Analytics guided setup provides a sequence of tasks to help you create data inputs on your ServiceNow instance. Data input configuration is an essential step in setting up the Health Log Analytics application. Using guided setup ensures that you have the minimum required setup for the data input process."). * [Set up data inputs in Health Log Analytics manually](https://www.servicenow.com/docs/INkAFOxDeSzng7RFMPbZcg "Set up your Health Log Analytics data inputs for Health Log Analytics manually. Data input configuration is an essential step in setting up the Health Log Analytics application."). {#hla-configuring__ul_ssq_mnx_d2c} 3. [Identify and resolve a log streaming issue in Health Log Analytics](https://www.servicenow.com/docs/W2qw68thN9Bq21Cd_xndNQ "Find and address log streaming issues to verify that your data inputs are streaming log data to your instance properly."). Identify and address log streaming issues to confirm that the data inputs you have configured are streaming data properly to your instance. 4. [Edit raw log data before processing in Health Log Analytics](https://www.servicenow.com/docs/Ob4P3Ri9NM5wErS6wwzvLw "Use the Data Input Preprocessor to filter, split, or sanitize raw log data before it is treated in the MID Server and mapped and structured by Health Log Analytics."). Modify raw log messages before they are processed in the MID Server, and therefore before Health Log Analytics maps and structures it. 5. [Map your logs to service instances and components for log context](https://www.servicenow.com/docs/4NDXkBa2GNaFuxZYNk6FqQ "Map your logs to service instances, components, and source types so that Health Log Analytics (HLA) can generate contextual alerts."). Map your logs to service instances and components so that Health Log Analytics can generate alerts in context. If you turn off automatic mapping, you must define a mapping script manually in the Data Input Mapping page. For more information, see [Map raw log data manually](https://www.servicenow.com/docs/_oQ7QYez5I1Me1o0_73i~A "Mapping raw log data that streams into your ServiceNow instance determines how Health Log Analytics processes the data. If HLA doesn't discover properties automatically, you can map data input sources manually."). 6. [Refine the source type structure in Health Log Analytics](https://www.servicenow.com/docs/ha4j~5dtevLR_LAFEJMnhw "Fine-tune how Health Log Analytics reads your inner log messages and detects anomalies by customizing the extracted properties in the source type structure."). Fine-tune how Health Log Analytics reads your inner log messages and detects anomalies by customizing the extracted properties in the source type structure. Health Log Analytics enables you to reclassify auto-classified properties and change auto-mapped labels. These adjustments help the system's machine learning better understand your priorities. 7. [Perform additional data input setup tasks](https://www.servicenow.com/docs/k3tlpOJsOcnXsTjY4oTJJg "After performing the initial data input setup and configuration in Health Log Analytics, continue with the remaining data input setup tasks."). After performing the mandatory data input setup and configuration, you can continue with optional setup tasks. 8. [Perform advanced data input configuration tasks](https://www.servicenow.com/docs/khr6qkTbOwxu7s0bpO5XIw "When you have configured a data input successfully, Health Log Analytics adds a record to the Data Inputs table and attaches the configuration file to it. You can configure advanced settings for your data input. Configuring advanced settings is optional."). {#hla-configuring__cf-config-parent-tasks-ol} For a brief explanation of key terms and concepts used in HLA, see the [Health Log Analytics terminology](https://www.servicenow.com/docs/0Dx8RD4VxH6xv_QvHs30~A "Before getting started with Health Log Analytics, it's important to familiarize yourself with some key concepts used in the application."). * **[Install Health Log Analytics (HLA)](https://www.servicenow.com/docs/kNvSnRVpNxWCt7Z5wI9W0w)** Install Health Log Analytics by requesting ServiceNow HLA installation from ServiceNow Customer Support. * **[Set up Health Log Analytics on your ServiceNow instance](https://www.servicenow.com/docs/WEXZJMbkcC92O9skZ3smVA)** Implement Health Log Analytics on your ServiceNow instance. * **[Administering Health Log Analytics](https://www.servicenow.com/docs/EI8Sfr1cjvSULQdsp1~W8A)** This section covers tasks involved in Health Log Analytics administration. It provides you with information needed to keep Health Log Analytics running efficiently.