---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# ACC Log Analytics (ACC-L)

# Set up an ACC Log Analytics integration for Health Log Analytics {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read  
Set up an ACC Log Analytics (ACC-L) integration for streaming log messages to your ServiceNow instance. This integration can be used when agent-less log collection is impractical, for example because of security requirements or host
accessibility.

## Before you begin

* Verify you're using the latest release version of the Health Log Analytics plugin to enable ACC Log Analytics integration setupfrom the Integrations Launchpad.
* Verify that a MID Server is installed and configured. For more information, see [MID Server system requirements](https://www.servicenow.com/docs/access?context=r_MIDServerSystemRequirements&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
* The MID Server must support the Agent Client Collector Listener. The ACC Listener can be enabled during ACC Log Analytics integration setup from the Integrations Launchpad.
* The Agent Client Collector Log Analytics application has a dependency on the following ServiceNow applications, available from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home):
  * Health Log Analytics, Version 22.0.12 - December 2021 and later releases.
  * Agent Client Collector - Framework, Version 2.7.0 - December 2021 and later releases.
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Important:  
Health Log Analytics does not support IPv6. To work with the application, configure the MID Server to IPv4.

Role required: evt_mgmt_admin

## About this task

Set up an integration from the Integrations Launchpad in Service Operations Workspace, which you access from the ITOM AIOps configuration center. The AIOps configuration center is a centralized workspace for configuring and managing AIOps features from a single place. The integrations setup process reduces
implementation time compared to manual data input setup in the classic interface in Health Log Analytics. For more information, see [Integrations Launchpad in Service Operations Workspace for ITOM](https://www.servicenow.com/docs/t6iQ1EnXWBd8gdPaoOPKEA "The Integrations Launchpad showcases all Event Management connector integrations, allowing users to pull or push events from external or internal devices. This centralized hub simplifies Event Management by consolidating integration options in one place.").

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. From the navigation pane, select the AIOps configuration center icon ![ITOM AIOps configuration center icon]().  
   The ITOM AIOps configuration center page appears. The configuration center is a centralized workspace. Use it to configure and manage AIOps features from a single place.
3. From the Integrate section, under Integrations, select Add integration.  
   The Integrations Launchpad appears.
4. In the Browse integrations tab, search for <kbd class="ph userinput">Agent Log Analytics</kbd>.
5. Select the Agent Log Analytics integration tile.  
   Note:  
   If you start an integration setup before meeting all prerequisites, a message appears. You can cancel the setup and complete the prior requirements first. Alternatively, you can continue in draft mode and complete the requirements later. Note that you can't activate the integration until you have completed all the prerequisites.
6. On the Provide details form, complete the fields.  
   For a description of the fields, see the Provide details table in [ACC Log Analytics (ACC-L) integration configuration fields](https://www.servicenow.com/docs/46AJ7ex8kiirDZoXWDy9dQ "Description of the fields on the ACC Log Analytics (ACC-L) integration configuration forms for Health Log Analytics.").
7. **Optional:** Select Advanced settings and complete the advanced configuration fields.  
   For a description of the fields, see the Advanced settings table in [ACC Log Analytics (ACC-L) integration configuration fields](https://www.servicenow.com/docs/46AJ7ex8kiirDZoXWDy9dQ "Description of the fields on the ACC Log Analytics (ACC-L) integration configuration forms for Health Log Analytics.").
8. Select Next to save your settings and proceed to the Setup instructions tab.
9. Enable Agent Client Collector Log Analytics to stream logs from your IT infrastructure to Health Log Analytics by creating log collection policies for your configuration items (CIs).  
   For more information, see [Create an Agent Client Collector log policy](https://www.servicenow.com/docs/0iuveTGSEBuqc7f8TMJuUQ "Create an ACC log policy when no default policy exists for the CI you want Agent Client Collector to monitor.").
10. Do one of the following.
    * If you completed all the prerequisites before starting the configuration, activate the integration either with or without AI-powered capabilities. Select the appropriate option.
      * Activate with AI enables AI-powered automatic parsing and mapping of log data to service instances and components for contextual alerts.

        When the integration is activated successfully, the
        Overview tab is displayed. ServiceNow Otto for ITOM collects and analyzes log data. An AI icon indicates that AI is active.
      * Activate activates the integration without AI-powered mapping. The integration is activated and the Overview tab is displayed.

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      On the Integrations Launchpad, the integration tile is available in the Installed integrations tab.
    * If you didn't complete all the prior requirements, select Save draft.

      The system saves the integration as a draft in the Integrations Launchpad
      Installed integrations tab, under Waiting for your action. At a later time, complete the prerequisites and activate the installation. For more information, see [Activate a draft integration in Health Log Analytics](https://www.servicenow.com/docs/GBc80d2lnl9FxY5eo4mYmw "Activate an integration that was configured and saved as a draft in Health Log Analytics (HLA).").
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## What to do next

On the Overview tab, do the following:

* Use the displayed information to refine how Health Log Analytics reads the log data. For more information, see [Review log streaming data and adjust integration settings in Health Log Analytics](https://www.servicenow.com/docs/c93sPag2a8S34_XnnjmqaQ "Review the log data streaming status and streaming sources of an active integration for Health Log Analytics on the integration's Overview screen. From this tab, you can investigate streaming issues and refine the integration settings. Leverage the displayed data to refine how HLA reads the log data by adjusting the integration's configuration.").
* Use the More options menu (![More options menu icon.]()) to open the Data Input Mapping, Source Type Structures, or Log Sources pages with context from the integration. If your log data is not properly mapped, structured, or sourced, go back and adjust the configuration. If the Service Operations Workspace Log Analytics application is installed, the More options menu also provides direct access to the Log Viewer. Use the Log Viewer to review raw log messages ingested by the integration. For more information, see:
  * [Log data auto-mapping and mapping](https://www.servicenow.com/docs/ca23q7K2mlrnuXJdirOTvg "By default, the HLA Engine tries to auto-map every incoming log line to the correct tags. You can change automatic mapping results manually by defining a JavaScript function.")
  * [Source type structure adjustment](https://www.servicenow.com/docs/W5njvMySsirH5BNKbmtYrg "Health Log Analytics (HLA) enables you to reclassify auto-classified log properties and change auto-mapped labels. These adjustments help HLA machine learning analyze your data accurately.")
  * [Review alert logs on the Log viewer](https://www.servicenow.com/docs/5c5_griymLoxpOqRTn4AUw "The Log Viewer tab lets you browse the logs for an alert by timestamp or time range, and visualize anomaly frequency within a specific time period. Customizing the displayed data and adjusting time filters enables you to better understand the framework in which the anomaly occurred, helping you find the root cause faster.")
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If you activated the integration with AI, verify that AI correctly auto-mapped log data to service instances and components. To do this, select View mapping under
Log context mapping. You can override the AI mapping by selecting a different log field from each list. For more information, see [Map logs to service instances, components, source types](https://www.servicenow.com/docs/4NDXkBa2GNaFuxZYNk6FqQ "Map your logs to service instances, components, and source types so that Health Log Analytics (HLA) can generate contextual alerts.").

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