--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Review streaming data and adjust integration settings # Review log streaming data and adjust integration settings in Health Log Analytics {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Review the log data streaming status and streaming sources of an active integration for Health Log Analytics on the integration's Overview screen. From this tab, you can investigate streaming issues and refine the integration settings. Leverage the displayed data to refine how HLA reads the log data by adjusting the integration's configuration. ## Before you begin For an overview of this feature, see [Monitor log data flow and optimize integration settings](https://www.servicenow.com/docs/WZMxZ0EOVWGtbd84oUvkcA "The Overview screen in Health Log Analytics provides a comprehensive view of the components in the log-processing pipeline of a specific active integration. From this screen, you can troubleshoot any streaming issues for this integration and adjust its settings if needed."). Confirm that the integration has been activated on the Integrations Launchpad. For more information, see [Set up integrations for Health Log Analytics from the Integrations Launchpad](https://www.servicenow.com/docs/NEe1QyWtmaSye1zXdr5Btw "Set up integrations from the Event Management Integrations Launchpad in Service Operations Workspace for ITOM."). For MID-less or OpenTelemetry Protocol (OTLP) integrations, verify that the mid.hla.itom_gateway_streaming.enabled property is set to true in the MID Server properties. This enables displaying the ITOM Gateway component on the Overview screen. To access the Log Viewer from the Overview tab with context from the integration, you must have the ServiceNow Service Operations Workspace Log Analytics application installed. Role required: evt_mgmt_admin ## About this task For more information about interpreting and using the data shown in the Overview screen, see [Monitor log data flow and optimize integration settings](https://www.servicenow.com/docs/WZMxZ0EOVWGtbd84oUvkcA "The Overview screen in Health Log Analytics provides a comprehensive view of the components in the log-processing pipeline of a specific active integration. From this screen, you can troubleshoot any streaming issues for this integration and adjust its settings if needed."). ## Procedure 1. Navigate to WorkspacesService Operations Workspace. 2. From the navigation pane, select the AIOps configuration center icon ![ITOM AIOps configuration center icon](). The ITOM AIOps configuration center page appears. The configuration center is a centralized workspace. Use it to configure and manage AIOps features from a single place. 3. From the Integrate section, under Integrations, select Manage installed integrations. The Integrations Launchpad appears. 4. In the Installed integrations tab, search for an active integration and open it. The Overview screen displays, showing the integration's data streaming status and its log data sources data. Note: The ServiceNow System Logs Retriever integration doesn't run on a MID Server. Therefore, for this integration the Overview screen doesn't display the MID Server streaming status. 5. Analyze the provided data and investigate any data streaming issues. 6. **Optional:** Adjust the configuration of the integration, if needed. Use the options on the View menu (![View menu icon.]()) to navigate to the relevant table or the Log Viewer. Note: The View menu content changes dynamically depending on whether the referenced tables contain data. {#il-connector-overview-tab__table_wrd_plh_4dc__entry__2} | Option | Description | |-|-| | Data Input Mapping | Opens the Data Input Mapping page. On this page, you can map sources manually if HLA didn't discover properties automatically. For more information, see [Map raw log data manually](https://www.servicenow.com/docs/_oQ7QYez5I1Me1o0_73i~A "Mapping raw log data that streams into your ServiceNow instance determines how Health Log Analytics processes the data. If HLA doesn't discover properties automatically, you can map data input sources manually."). | | Source Type Structure | Opens the Source Type Structures page. In the Source Type Structure, log data is classified and organized based on its origin or type. You can adjust the structure and verify that the HLA AI engine extracts properties properly and classifies them correctly. For more information, see [Source type structure adjustment in Health Log Analytics](https://www.servicenow.com/docs/W5njvMySsirH5BNKbmtYrg "Health Log Analytics (HLA) enables you to reclassify auto-classified log properties and change auto-mapped labels. These adjustments help HLA machine learning analyze your data accurately."). | | Log Sources | Opens the Log Sources table. This table enables you to verify that HLA has created all your log sources. If a log source is missing, you can add it manually. For more information, see [Verify your log sources in Health Log Analytics](https://www.servicenow.com/docs/A6Wn8Rk~snZKet6LNyInIw "Verify that all your log sources are present and active after tagging and automatic mapping."). | | Log Viewer | Opens the Log Viewer, which shows the frequency of anomalies in the log data during a specific time period. For more information, see [Review alert logs on the Log viewer](https://www.servicenow.com/docs/5c5_griymLoxpOqRTn4AUw "The Log Viewer tab lets you browse the logs for an alert by timestamp or time range, and visualize anomaly frequency within a specific time period. Customizing the displayed data and adjusting time filters enables you to better understand the framework in which the anomaly occurred, helping you find the root cause faster."). Note: The Log Viewer option appears only if the Service Operations Workspace Log Analytics application is installed. | [Table 1. View menu options] {#il-connector-overview-tab__table_wrd_plh_4dc} 7. When you have resolved any data streaming issues and fixed the configuration, select Test and save. The system saves the updated configuration to the database and tests the configured port, returning either success or an error. If an error is returned, fix the configuration according to the suggestions on the screen and then select Test and save again. Once the test is successful, continue with the next step. 8. Reactivate the integration. {#il-connector-overview-tab__steps_jgf_fjx_4dc} *[\>]: and then