---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Identifying system issues with synthetic monitoring

# Identifying system issues with synthetic monitoring {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Identifying System Issues with Synthetic Monitoring

Synthetic monitoring allows service owners and operators to track the performance and availability of service endpoints.
By conducting tests, you can quickly identify service issues and receive notifications for any failures, enabling timely mitigation.
Additionally, you can analyze trends related to HTTP API success rates and response times.
Show full answer Show less  

## Key Features

* **Monitor Overview:** The synthetic monitoring landing page provides a comprehensive view of all monitors, including their statuses. You can filter and sort these monitors based on various criteria, such as failure status or the last updated timestamp.
* **Detailed Monitor Insights:** Selecting a specific monitor reveals detailed information about its performance, including health status and recent test results.
* **Metrics Visualization:** The Metrics card features charts displaying failed tests and response times, offering insights into the health of each test. You can hover over these charts for additional details.
* **Result History:** The Monitor result history table lists individual test results, sortable by timestamp, result, or response time, facilitating easy identification of issues.

## Key Outcomes

With synthetic monitoring, you can proactively manage service reliability by quickly identifying and addressing endpoint performance issues. The detailed insights and historical data assist in effective triaging and troubleshooting, ensuring optimal service delivery.  
Tests run by synthetic monitors enable service owners and operators to view service endpoint performance at scale.

## Overview of using synthetic monitoring {#identifying-system-issues__cf-using-parent-workflow}

As a service owner, you can use synthetic monitoring to monitor your service's endpoints, verifying that they're available and performing as expected. You can be notified when synthetic tests fail, enabling you to mitigate issues
quickly. You can see trends in HTTP API success rates and response times.

As an operator, you can use synthetic monitoring as part of triaging issues. When you learn a service is reported to have issues, you can view test results for that service's endpoints. If tests are failing or response times
are slow, that might be something to investigate.

## View aggregate information about the monitors {#identifying-system-issues__section_yll_v5k_fdc}

The synthetic monitoring landing page shows an overview of all created monitors, including inactive monitors.

From here, you can see the status for all your monitors. Selecting a card at the top filters the list of monitors. For example, you can view only the monitors that have failed or that are in an unknown state.

By default, the list of monitors is sorted by the timestamp in the Updated column. You can select a different column header to sort by that category.

Selecting a monitor lets you view details about the monitor's tests, including details, configuration, and associated alerts.

## View a monitor and its tests {#identifying-system-issues__section_yx4_2vk_fdc}

To view a monitor's details and the results of its tests, select a monitor from the synthetic monitoring landing page. The Monitor details page provides key information needed to understand how the monitor is performing.

Use the information in the header to understand the basic health of the monitor, including its status and when it last ran a test.

## View individual tests {#identifying-system-issues__section_mlb_jmt_ydc}

The Metrics card displays two charts to help you understand the health of each test the monitor has run. The Failed tests chart displays each test with a value of `0` when it was
successful and a value of `1` when it failed. Hover over a point on the chart to view further details.

The Response time chart shows the amount of time in milliseconds that it took to receive a response from the endpoint. Hover over a point on the chart to view details.  
Note:  
Test results are retained for 21 days.

The Monitor result history table lists each test. By default, the table is sorted from newest to oldest by the timestamp. You can sort by any column to help find issues. For example, you can sort by
Result to see all failures together or you can sort by Response time to view the tests with the highest latency.

If a monitor was configured to generate an alert when it fails, a link to the alert displays in the Alert column. Select an alert link to view its
details.  
When you see a failure or high latency, select a test to view details, including the response body, which might help explain any issues.Figure 1. Response body in the details modal