---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Install the ServiceNow Otto for IT Operations Management (ITOM) application

# Install the ServiceNow Otto for IT Operations Management (ITOM) application {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install the ServiceNow Otto for IT Operations Management (ITOM) application.

## Before you begin

Install the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. See [Install Service Operations Workspace for ITOM application](https://www.servicenow.com/docs/fx2RmfoadW8qnB6R9Il28w "You can install the AIOps Experience [sn_sow_aiops] application to get Service Operations Workspace for ITOM if you have the admin role. The application includes demo data and installs related ServiceNow Store applications if they are not already installed.") for more information.

Role required: admin

## About this task

Install
ServiceNow Otto for IT Operations Management (ITOM) plugin to enable generative AI and agentic AI on your instance.

## Procedure

1. Go to the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.
2. In the search bar, enter <kbd class="ph userinput">ServiceNow Otto for ITOM</kbd> and then select Search.
3. Select the ServiceNow Otto for ITOM widget and then select Get to make this application available for installation on your instance(s).
4. Install the ServiceNow Otto for ITOM application.
   1. Navigate to AllSystem DefinitionPlugins.
   2. Search for ServiceNow Otto for IT Operations Management (ITOM).
   3. Select Install.
   {#install-now-assist-itom__substeps_gdr_bgv_t1c}
{#install-now-assist-itom__steps_p5f_lwf_2bc}
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*[\>]: and then