--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Actions reference # Cloud Configuration Governance actions reference {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Cloud Configuration Governance Actions Reference Cloud Configuration Governance (CCG) utilizes Integration Hub subflows to manage cloud interactions and update configuration data in the Configuration Management Database (CMDB). This reference outlines key actions available in CCG, enabling customers to read configuration settings, create records, and insert resource records effectively. Show full answer Show less ## Key Features * **CCG -- Read Config Setting:** This action allows you to read configuration data from a specified resource. You can enable the option to report audit violations based on defined criteria. * **Create Record:** This action facilitates the creation of records in the CMDB, specifically for audit results. It requires input fields such as scan run, details of the violation, and severity. * **CCG -- Insert Resource Record:** This action helps insert a resource record into the CMDB, requiring details like service account, logical datacenter, and resource attributes. ## Key Outcomes By utilizing these actions, ServiceNow customers can ensure accurate configuration management, streamline audit processes, and maintain compliance with cloud governance policies. Expect enhanced visibility into resource configurations and the ability to effectively manage audit violations through detailed reporting and record-keeping. Cloud Configuration Governance (CCG) uses Integration Hub subflows to interact with the cloud and update the configuration data in the Configuration Management Database (CMDB). ## CCG -- Read Config Setting {#ccg-ih-reference__section_b5c_hrn_hsb} Use this action to read the configuration data of the resource. To use this action, insert an action and then navigate to ActionCloud Configuration GovernanceUtilsCCG -- Read Config Setting. {#ccg-ih-reference__table_c3l_cpw_gsb__entry__2} | Field | Description | |-|-| | Resource \[Resource\] | Resource record that contains the configuration data. | | Configuration key \[Configuration Key\] | Configuration key you want to read. | [Table 1. CCG -- Read Config Setting action] {#ccg-ih-reference__table_c3l_cpw_gsb} ## Assign Subflow Outputs {#ccg-ih-reference__section_q11_zyn_hsb} {#ccg-ih-reference__table_kcq_vpw_gsb__entry__2} | Field | Description | |-|-| | Report issue | Option to enable the subflow to report the audit violation. Select the Report Issue option in the Data column or clear this check box to set or clear this field. * Selected: Report the issue as per the violation definition selected in the Audit Violation Reporting field of the policy. * Cleared: Cloud Configuration Governance doesn't report the violation. Create a custom record for the audit violation. You can specify conditions to control the creation of the audit violation record. {#ccg-ih-reference__ul_m5s_xpw_gsb} | | Details | Violation definition that you want to report for the violation. Enter the violation definition in the Details field in the Data column. This field is required if you've selected the Report Issue option. | [Table 2. Assign Subflow Outputs form] {#ccg-ih-reference__table_kcq_vpw_gsb} ## Create Record {#ccg-ih-reference__section_rhj_mb4_hsb} Use this action to create a record in the CMDB. To use this action, insert an action and then navigate to ActionServiceNow CoreDefaultCreate Record. {#ccg-ih-reference__table_stf_wqw_gsb__entry__2} | Field | Description | |-|-| | Table | Name of the Configuration Management Database (CMDB) table where the audit result is stored. Set this field to Audit Result \[sn_itom_ccg_audit_result\]. | | Fields | Details of the record that you want to create in the Configuration Management Database (CMDB). Add the following fields and configure input for them: * Scan Run: Scan run during which Cloud Configuration Governance has identified the audit issue. * Is Test Run: Indicates whether Cloud Configuration Governance has reported the audit issue during a test run. * Details: Details of the violation. * Violation Definition: Violation definition of the audit issue. * Resource: Cloud resource for which Cloud Configuration Governance has raised the audit issue. * Severity: Severity of the audit issue. {#ccg-ih-reference__ul_plh_brw_gsb} | [Table 3. Create Record action] {#ccg-ih-reference__table_stf_wqw_gsb} ## CCG -- Insert Resource Record {#ccg-ih-reference__section_d21_tcn_hsb} Use this action to insert a resource record to the Configuration Management Database (CMDB). To use this action, insert an action and then navigate to ActionCloud Configuration GovernanceUtilsCCG -- Insert Resource Record. {#ccg-ih-reference__table_vlj_nfy_gsb__entry__2} | Field | Description | |-|-| | Scan run | Scan run for which the subflow must create the resource record. | | Service account | Service account to which the resource is attached. | | Logical datacenter | Logical datacenter to which the resource is attached. | | Identifier | Identifier of the resource record. | | Name | Name of the resource. | | Type | Resource type. | | Provider | Cloud provider that hosts the resource. | | Details | Details of the object that you want to store in the resource record. | | Attributes | Any additional resource attribute that you want to import to the CMDB. | [Table 4. CCG -- Insert Resource Record action] {#ccg-ih-reference__table_vlj_nfy_gsb} *[\>]: and then